Location: Annapolis, MD (Candidate must be able to work fully onsite in Annapolis. Local candidates to the Annapolis, MD region required.)
Work address: 1 Harry Truman Parkway, Annapolis, MD 21401 (Annapolis is MD state capital).
Start details: Two weeks after hiring.
Duration: 6-months (may be extended.)
Work Arrangement: Work is onsite only.
Interviews: In-person ONLY.
Required Skills
- Overall IT experience: Required. 3 + yrs.
- Education: College degree. Highly desired. (Any education, degrees, and certifications must include the date they were acquired.)
- Certifications: CompTIA A+ certification or equivalent technical certification. Desired.
- Drivers License. Valid driver's license and clean driving record (required for county vehicle operation). Required.
- Physical ability to lift and transport equipment (up to 50 lbs.) and work in varied office environments. Required.
- Exceptional communication skills and professional demeanor. Required.
- Prior experience supporting hardware refresh or large-scale PC deployment projects. Required. 3 + yrs.
- Experience deploying and configuring Dell laptops and desktop/all-in-one hardware. Required. 3 + yrs.
- Experience with Windows 10/11 operating system installation, configuration, and troubleshooting. Required. 3 + yrs.
- Hands-on experience with PC/laptop imaging using tools such as Microsoft Deployment Toolkit (MDT), SCCM/MECM, or similar imaging solutions. Required. 3 + yrs.
- Experience with basic network connectivity setup (domain joining, VPN, network drives, printers). Required. 3 + yrs.
- Experience installing and configuring software packages and applications in a Windows environment. Required. 3 + yrs.
- Experience with hardware swap procedures: disconnecting peripherals, replacing units, and reconnecting in an office setting. Required. 3 + yrs.
- Experience troubleshooting and resolving hardware issues (boot issues, peripheral connectivity, driver problems, etc.). Required. 3 + yrs.
- Experience working w/end users in a customer-service oriented deployment environment, communicating technical concepts to non- technical end users. Required. 3 + yrs.
- Strong documentation skills for asset tracking and project recordkeeping. Required. 3 + yrs.
- Experience with Dell-specific tools such as Dell Command | Deploy or Dell BIOS configuration utilities. Highly desired. 3 + yrs.
- Familiarity with Microsoft 365 / Office suite setup and activation in enterprise environments. Highly desired.
- Experience working in a government, public sector, or enterprise IT environment. Desired.
- Experience with Active Directory for user account and machine management. Desired.
- Experience with asset management or ITSM ticketing systems (e.g., ServiceNow, Jira, Remedy). Desired.
- Knowledge of BitLocker or other disk encryption solutions used in enterprise deployments. Desired.
Education:
Bachelor's degree in information Technology or related field or equivalent experience required.
Priya Vadapalli
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