Network Operations Center (NOC) Analyst

Job Title : Network Operations Center (NOC) Analyst
Location: Winston-Salem, NC
Terms - Full Time
Schedule - 3 days onsite -Thursday, Friday, and Saturday 7am - 7pm


Position Summary: You will ensure that all systems are functioning in a healthy state, along with ensuring that all data transmissions to and from are monitored and executed successfully through the system. This includes the identification, investigation, escalation, and resolution of all internal production or customer-related issues in a timely and efficient manner.

Possess strong leadership skills. They should be able to ensure that all customer or third- party inquiries are answered in a timely, accurate and professional manner.
Note: The schedule for this role is Thursday, Friday, and Saturday 7am - 7pm. These roles require working on a set schedule that ensures 24/7 coverage for our customers. Before you leave you must ensure that your replacement has arrived. Overtime and weekend hours are required.


Essential Functions and Responsibilities:

• Assist in the administration of the system by using pre-determined commands and instructions, Including preparing the system for initial set up, executing and monitoring a schedule of activities, performing diagnostic tests and check-off lists on the computer systems and communications equipment throughout the day
• Ensure the team is monitoring all aspects of the network processing and file exchange schedules for all of our products
• As required, track, escalate, resolve and document all internal or customer-related production issues; This may involve contacting customers or vendors directly, if our surveillance systems identify connectivity issues
• Provide customer support and respond to inquiries from financial institution participants, third-party service providers, other network operators and the Federal Reserve Bank; This may include technical support in troubleshooting connectivity via MQ, C:D and FTP.
• As requested, assist customer participants with the set-up of testing communications applications and testing certification
• Provide coverage for 24/7 Computer Network Operations Center

Qualifications Required:

• Bachelor's degree in Computer Science or Mathematics, or a combination of equivalent education and experience
• Knowledge of Windows and UNIX operating systems are a plus
• Understanding of data center hardware
• Work knowledge of data center monitoring tools (SCOM, Solar winds, Dynatrace and Splunk)
• Knowledge of network terminologies and concepts
• Knowledge of AI tools and Power Automate are a plus
• Ability to communicate effectively with peers, users, and all management levels
• 3-5 years of experience in a NOC environment

Estimated Min Rate: $52500.00
Estimated Max Rate: $75000.00


What s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh s extensive talent community that will provide you with access to Yoh s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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