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Customer Success Advisor

Bryn Mawr, PA, US • Posted 1 day ago • Updated 4 hours ago

Full Time

On-site

USD $65,000.00 - 85,000.00 per year

Motion Recruitment Partners, LLC

Fitment

Dice Job Match Score™

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Job Details

Skills

Customer Engagement
FOCUS
Account Management
Communication
Videoconferencing
Problem Solving
Conflict Resolution
Customer Facing
Presentations
Healthcare Information Technology
Informatics
PACS
RIS
DICOM
HL7
Training
Onboarding
Technical Support
Workflow
Customer Relationship Management (CRM)
Project Management
Customer Service
SaaS
Health Care
Analytics
Innovation
Artificial Intelligence
Relationship Management
Collaboration
Process Improvement
Documentation
Issue Resolution
Management
Leadership
Professional Development

Customer Engagement
FOCUS
Account Management
Communication
Videoconferencing
Problem Solving
Conflict Resolution
Customer Facing
Presentations
Healthcare Information Technology
Informatics
PACS
RIS
DICOM
HL7
Training
Onboarding
Technical Support
Workflow
Customer Relationship Management (CRM)
Project Management
Customer Service
SaaS
Health Care
Analytics
Innovation
Artificial Intelligence
Relationship Management
Collaboration
Process Improvement
Documentation
Issue Resolution
Management
Leadership
Professional Development

Summary

A growing healthcare technology organization in the Mainline area is seeking a Customer Success Advisor to support customer engagement, platform adoption, and long-term client success for an industry-leading healthcare analytics platform. This newly created role was established due to significant company growth and will focus on building customer relationships, educating users on new platform capabilities, increasing product utilization, and serving as a trusted resource for clients. The ideal candidate is a strong communicator who enjoys working with customers, learning new technologies, and helping organizations maximize the value of software solutions while contributing to the growth of a high-performing Customer Success team.
Required Skills & Experience

Bachelor's degree or equivalent professional experience.
Experience in Customer Success, SaaS, Technical Support, Technical Account Management, Healthcare Technology, or a related customer-facing role.
Strong verbal communication skills and confidence conducting customer conversations via phone and video conferencing.
Demonstrated ability to develop and maintain trusted customer relationships.
Excellent organizational, prioritization, and time management skills.
Ability to manage multiple customer accounts and requests simultaneously.
Strong problem-solving ability and willingness to learn new technologies quickly.
Comfortable working independently in a role with significant ownership and autonomy.
Professional presence and customer-facing presentation skills.
Ability to work full-time in a five-day-per-week office environment.

Desired Skills & Experience

Healthcare IT experience.
Imaging informatics experience including PACS, RIS, DICOM, or HL7.
Experience training, onboarding, or educating software users.
Experience with ticketing systems, support workflows, CRM platforms, or project management tools.
Exposure to process improvement initiatives or customer operations programs.
Experience in subscription-based SaaS environments.
Understanding of customer health metrics, adoption strategies, and retention initiatives.
Interest in healthcare analytics, technology innovation, and AI-enabled solutions.

What You Will Be Doing Tech Breakdown

60% Customer Success & Relationship Management
20% Customer Education & Product Adoption
10% Customer Feedback & Cross-Functional Collaboration
10% Process Improvement & Documentation

Daily Responsibilities

35% Proactive outreach to existing customers to increase engagement and platform utilization.
25% Responding to customer questions and coordinating issue resolution with internal teams.
15% Conducting virtual meetings, product walkthroughs, and adoption conversations.
10% Monitoring customer health and identifying potential risks or opportunities.
10% Documenting processes, best practices, and operational improvements.
5% Representing customer feedback and enhancement requests to internal stakeholders.

The Offer Competitive Compensation Package

Base salary: $65,000-$85,000 (pending on experience)
Potential performance-based incentives/bonus opportunities
Career advancement opportunities as the Customer Success organization expands
Direct exposure to executive leadership
Opportunity to help build and shape a growing function

Benefits

Medical, Dental, and Vision Coverage
Paid Time Off and Paid Holidays
401(k) Program
Professional Development Opportunities
Collaborative, team-oriented workplace culture

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10105282
Position Id: 886091
Posted 1 day ago

Company Info

About Motion Recruitment Partners, LLC

Motion Recruitment delivers IT Talent Solutions for Contract, Direct Hire, Managed Solutions and Statement of Work to all of North America from our 21 delivery centers. Our high-touch, specialized, team-based recruitment model’s success is proven through our exemplary track record in filling the most challenging IT positions for startup and enterprise clients alike. Our hyper-specialized tech focus results in a truly consultative approach for both our clients and candidates, within our recruiting areas of expertise: Software, Mobile, Data, Infrastructure, Cybersecurity, Product + UX and Functional.

Motion also delivers IT Consulting Solutions through the Motion Consulting Group (MCG) that create true digital transformation for IT projects in Agile Development & Coaching, DevOps & DevSecOps Solutions, and Managed Services for IT Operations.

We’re also the proud creators of Tech in Motion and the Timmy Awards, our North American community platform, events series and award program that connects over 250,000 tech enthusiasts to meet, learn, and innovate.

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