Technical Business Analyst

Job Title :Technical Business Analyst

Work Type / Location: Harrisburg, PA

Engagement Type: Long Term Contract

Primarily Remote but will require reporting Onsite as needed.

Consultant must work EST hours.

Technical Areas Within Scope Of This Position:

• Reporting - All aspects related to tolling and non-tolling reporting or any / all system and customer and related functions for internal and external users of the system.
• Transaction Processing - All aspects related to customers traveling on roadways, customers traveling on other agency roadways, and other agency customer traveling on roadways and assessing the correct fees for each. Non-tolling activities (permits, disabled vehicles, etc.) are also included.
• Billing & Invoicing - All aspects related to the correct fiscal accounting of all transactions processed.
• Collections & Toll Enforcement - All aspects related to customers not properly addressing billing and invoicing responsibilities.
• Financial Posting & Reconciliation - All aspects related to ensuring the accounting of all billing and invoicing and all fiscal related matters is properly addressed.
• Payments - All aspects related to defining and ultimately working to support the development of all payment solution options available to the customers to make payments via any / all of channels.
• Customer Relationship Management (CRM) - UBOS utilized a Microsoft Customer Engagement based CRM, including customer portal. UBOS customer service agents use the CRM to engage with customers while customers can use other channels, portal, mobile app, chatbot, IVR, etc. to self-service. Microsoft CE CRM experience is preferred, but experience with any modern CRM will be considered.
• SAP S4 HANA - The fiscal general ledger is SAP S4 HANA. Modules in use include BRIM, FICA, Convergent Mediation, and Analytics Cloud. Experience with SAP and in particular the noted modules is preferred but experience with any modern ERP will be considered.
• Data Migration - Data Export, Transformation, and Loading (ETL) is a significant component of UBOS. Data must be migrated from several current systems into the UBOS at multiple phases of the UBOS project to support testing and ultimately go live events. Data migration experience is required for some of the Technical Business Analyst positions.

Desired Skillset

• The Technical Business Analyst position requires demonstrated experience as a Business Analyst, on projects of various size and subject matter within the government/public sector, ideally in at least 3, or more, of the Technical Areas noted above.
• Strong understanding of software development lifecycle (SDLC) and agile methodologies.
• Proficiency in business analysis tools and techniques.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Familiarity with project management tools (e.g., MS Project) is a plus.
• Additional beneficial skills include:
• Enterprise Business Solutions, specifically financial systems projects.
• ITIL / ITSM practices and methodologies.

Minimum Experience

• Technical Business Analyst position requires a minimum of 3 years of experience as a Business Analyst or Technical Analyst in a technology-driven environment.
• Experience with data analysis and visualization tools (e.g., SQL, Excel, Figma).
• Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module.
• Certifications / Education
• Bachelor s degree in Computer Science, Information Technology, Business Administration, or related field or additional experience as determined suitable by.
• Equivalent combination of education and/or experience may be accepted.
• Engagement Requirements
• This position is primarily remote; however, this position will require reporting to the Commission s headquarters during key phases of the project - Solution Confirmation, Program Increment Cycles (PI), Showbacks, System Integration Test Cycles (SITs), User Acceptance Test (UAT),