Help Desk/Desktop Support Analyst

Description

We are looking for a customer-focused Help Desk/Desktop Support Analyst to serve as the primary point of contact for technical support in Illinois. This contract-to-permanent opportunity is ideal for someone who takes initiative, enjoys working independently in a visible support role, and can deliver a high level of service across a Microsoft-based environment. The right candidate will combine hands-on troubleshooting skills with strong organization, ensuring end users receive timely assistance while keeping equipment, software, and support records well managed.

Responsibilities:
Act as the first point of contact for incoming technical issues, providing attentive and responsive support to end users.
Troubleshoot desktop, software, and basic application problems within a Microsoft environment, resolving issues directly or escalating when needed.
Manage and update support tickets accurately to ensure clear communication, proper tracking, and timely follow-up.
Install, configure, and support standard software and workstation tools for employees across the organization.
Maintain documentation related to common issues, support procedures, and technical inventory to improve service consistency.
Oversee asset availability and communicate with leadership when equipment or supplies need replenishment.
Provide initial support for business applications, including low-level troubleshooting for tools such as Business Central.
Assist with device and endpoint management activities, including work involving Active Directory and Windows 10 systems.
Contribute to mobile and endpoint administration efforts where Intune knowledge can support the team's broader IT operations.

Requirements

Experience providing end-user support in a help desk or desktop support capacity.
Working knowledge of Microsoft Windows environments, including Windows 10 troubleshooting.
Familiarity with Active Directory for basic user and account support tasks.
Ability to diagnose and resolve routine hardware, software, and application issues efficiently.
Experience working with service desk ticketing systems and maintaining accurate support records.
Strong customer service skills with the ability to represent IT in a detail-oriented and approachable manner.
Self-directed work style with a proactive approach to identifying needs and following through on solutions.
Exposure to Intune is preferred but not required.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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