ServiceMax Architect

Description:

• Architect and lead end-to-end ServiceMax implementations (ServiceMax Core on Salesforce and/or Asset 360) covering work order management, scheduling and dispatch, installed base, and service contracts.
• Own the solution architecture and design documentation, including data model, object extensions, security model, and integration architecture.
• Configure and extend core ServiceMax modules – Service Flow Manager (SFM), Dispatch Console, Advanced Scheduling and Optimization, Mobile (ServiceMax Go/Zinc), and Entitlements, Warranty and Preventive Maintenance.
• Build Salesforce platform extensions using Apex, Lightning Web Components, Flows and SOQL where standard ServiceMax configuration is insufficient.
• Define integration patterns to ERP and CRM systems (SAP, Oracle, Dynamics, NetSuite) using MuleSoft/Boomi/REST APIs for parts, inventory, pricing and financial data.
• Lead data migration of assets, installed base, work orders and service history, including mapping, cleansing, load strategy and reconciliation.
• Establish environment strategy, DevOps and release management, and technical governance across sandboxes and production.
• Oversee SIT/UAT, performance tuning, mobile offline testing, cutover readiness, and post go-live hypercare support.

• Agile/Scrum and SDLC delivery for Salesforce/ServiceMax programs
• Requirements workshops, solution design documentation, and technical governance
• Field service process expertise – work order lifecycle, preventive maintenance, warranty and contract management

• Strong client-facing presence and executive communication in an onsite engagement
• Strong leadership and cross-functional collaboration across field service, IT, and business teams
• Ability to manage multiple priorities under tight deadlines
• Strong problem-solving and decision-making skills

• 10+ years of enterprise CRM/field service delivery experience, including 5+ years of hands-on ServiceMax architecture and implementation on the Salesforce platform.
• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Certification – ServiceMax Certified Professional / Salesforce Certified Application or System Architect / Salesforce Platform Developer I preferred.