Benefits Specialist
Contract 8+ Months
Remote
Duties: Candidates are taking calls and/or answering email from the associates and their family regarding U.S. and Health and Welfare benefits questions including medical (consumer driven/high deductible plans), dental, vision, spending accounts including H.S.A, wellness program, life insurance and disability. Canadian open enrollment will also occur later in the year. Questions range from enrollment system access, plan structure, rate information, and U.S. wellness screening info. Provide answers to inquiries, including calls, and email navigation of internal systems for explanation of plans data entry. null
Skills: Required Qualifications (Specific skills required for this role)
• Strong computer skills are required, including MS Word/Excel/Outlook, Microsoft Edge, Windows Explorer, Sharepoint, and Internal Software
• Comfortable learning new information within a short period of time.
• Strong service resolution skills
• Ability to work well in a fast-paced, team-oriented environment
• Candidates should be comfortable taking high-volume phone calls through use of a headset, via a cue system.
Preferred Qualifications (Desired but not required)
• Software/Skills preferred: Service/call center background with high service focus
• Experience with PeopleSoft, Microsoft programs including Word, Excel and Outlook. Call management tracking system and multiple vendor sites used as well.
• Previous call center experience preferred, but not required
• Benefits experience also preferred, but not required.
• Strong written communication skills
• Bachelor''s degree in a business-related field preferred, but not required
Skills Required Qualifications (Specific skills required for this role)
- Strong computer skills are required, including MS Word/Excel/Outlook, Microsoft Edge, Windows Explorer, SharePoint, and Internal Software
- Comfortable learning new information within a short period of time.
- Strong service resolution skills
- Ability to work well in a fast-paced, team-oriented environment
- Preferred Qualifications (Desired but not required)
- Software/Skills preferred: Service/call center background with high service focus
- Experience with HCM systems, Microsoft programs, including Word, Excel, and Outlook. Call management tracking system and multiple vendor sites are used as well.
- Previous service experience preferred, but not required
- Benefits experience also preferred, but not required.
- Strong written communication skills
- Bachelor''s degree in a business-related field preferred, but not required
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