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Product Specialist- Infrastructure and network

Hybrid in Trenton, NJ, US • Posted 1 hour ago • Updated 1 hour ago

Contract Independent

Contract W2

12 Months

No Travel Required

Hybrid

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Android
Conflict Resolution
Microsoft Windows
Remote Desktop
Service Desk
Productivity
Product Development
Problem Solving
Microsoft
Application Support
Documentation
Analytical Skill
Acceptance Testing
Tier 1
Tier 2

Summary

The Product Specialist collaborates with business units and coordinates with cross-functional teams to provide strategies, product development, and training solutions. Assures the product meets specifications.

As a Product Specialist with the NJ Division of Developmental Disabilities, the candidate will perform technical and application support functions including, but not limited to:

- Provide tier 1 support for Division applications
- Provide first level contact for incoming service requests
- Review incoming service requests for knowledgebase solutions
- Collect information from user for service requests
- Track, route and redirect unresolved service requests to correct resources
- Escalate complex issues to Tier 2 Service Desk resources
- Provision application access
- Identify and Route Data Exceptions
- Walk users through problem solving steps
- Convey resolutions of service requests to users
- Resolve and Close low-level service requests
- Perform proper recording and documentation of activities and solutions
- Perform periodic knowledge base review
- Perform user access audits
- Perform user acceptance testing

This role will report through the Support Manager

Strong Microsoft productivity software skills

Highly desired

Years

Experience performing user acceptance testing on web applications

Highly desired

Years

Extensive experience with Windows operating systems

Required

Years

Excellent analytical and logical skills

Required

Years

Experience using knowledge base and ticketing systems

Highly desired

Years

Experience providing end user system support

Highly desired

Years

Experience providing tier 1 IT and application troubleshooting

Highly desired

Years

Experience troubleshooting browser dependency issues

Highly desired

Years

Experience with providing direct customer service

Highly desired

Years

Experience with bug documentation and bug lifecycle

Highly desired

Years

Experience with MAC OS

Highly desired

Years

Experience with workstation troubleshooting

Highly desired

Years

Experience with Android OS for mobile device

Nice to have

Years

Working knowledge of application and desktop security concepts

Highly desired

Years

Experience with remote desktop control tools

Nice to have

Years

Experience writing SQL Queries

Nice to have

Years

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10202585
Position Id: 9065114
Posted 1 hour ago

Contact the job poster

Vivek Singh

Recruiter @ Hudson Data LLC

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