Sr. Gen AI Developer .
Location: Onsite Charlotte NC or New Jersey
Independent candidates only
Experience: 8+ years
Must have updated LinkedIn
Candidate must show the DL on video at the time of submission
Strong understanding of security and privacy principles (PIl handling, least privilege, audit logging)
We are building an agentic AI platform to transform commercial banking customer service. The AI Developer will design, build, and operate LLM-powered agents that interpret inbound servicing requests (e.g., email/case intake), retrieve grounded knowledge, and execute approved workflows through secure tools/APIs, ensuring enterprise-grade controls, observability, and human-in-the-loop patterns.
Agentic Al Solution Development
· Build and enhance LLM/agent orchestration (Planner/supervisor patterns, tool-using agents, routing, guardrails).
· Implement intent classification information extraction validation and decision logic for servicing workflows
· Developed tool calling integrations to downstream systems (CRM, workflow engine, core banking services, case management)
· Implement human-in-the-loop workflows (review, approval, escalation, override) based on confidence/risk thresholds
· Knowledge and grounding (RAG)
· Design and implement retrieval-augmented generation (RAG) for policy procedure grounding and resolution guidance
· Build knowledge ingestion pipelines with refresh/versioning
· Improve answer quality via chunking strategies, embeddings re ranking and context management
· Quality, Safety and Evaluation
· Define and run evaluation frameworks: golden datasets, scenario tests, regression tests, and automated scoring.
· Reduce hallucinations and risk by implementing prompt policies, constraints, structured outputs, and verification steps.
· Partner with risk slash compliance to ensure traceability, audit logs, explain ability requirements are met.
· Experience with at least one: LangChain/ LangGraph, Llamalndex, Semantic Kernel or equivalent frameworks.
· Experience with vector databases and search (e.g., Pinecone, Weaviate, Milvus, OpenSearch/Elastic, )
· Experience deploying services in cloud environments (AWS/Azure/GP) with basic DevOps practices