Job title : Business Office Manager (Controller / HR / Payroll / Office Ops) — Commercial Outdoor Services Company
Location : St. Louis, MO (St. Louis Metro) - Onsite Only Not Remote
Salary- $80K–$100K Healthcare PTO + Relocation available
Interview : Video
Note : Onsite Interview
A well-established commercial snow, ice management, and outdoor services company in St. Louis is hiring an all-in-one Business Office Manager to serve as the internal controller, HR lead, payroll processor, and office operations manager — all in one seat. This person reports directly to the President and is the backbone of the back office.
Day-to-day this means: owning full-cycle accounting (AR, AP, GL, bank recs, financial statements), processing payroll, managing HR records and benefits renewals, ensuring DOT compliance for a vehicle fleet, managing W-9 and COI documentation, supervising front desk and admin staff, and keeping the office running cleanly. This is a small business leadership role — the candidate needs to be comfortable doing everything from reviewing a balance sheet to troubleshooting a phone system extension.
The company operates seasonally, with intensity peaks during winter weather events. Hours may flex during those periods. The right candidate thrives in a hands-on, owner-led environment — someone who takes ownership, doesn''t need hand-holding, and can bring structure to a growing operation. Industry experience in snow/ice management, landscaping, field services, or similar outdoor/trades businesses is a meaningful differentiator.
- 5+ years of experience in a leadership role in an office or accounting environment — specifically in a small to mid-sized business context
- Full-cycle accounting ownership — AR, AP, GL, bank reconciliations, financial statements (not just one function)
- Payroll processing experience — hands-on, not just oversight of a third-party processor
- HR generalist experience — benefits coordination, employee records, compliance basics
- Strong QuickBooks Desktop proficiency — specifically Desktop, not just Online
- Advanced Excel and Microsoft Word skills
- Staff management experience — hiring, training, and supervising admin or front desk employees
- Ability to work fully onsite in St. Louis — this role is not remote
- No sponsorship — must be authorized to work in the US
- Experience in snow/ice management, landscaping, field services, construction, or a similar seasonal outdoor services or trades business — the client''s preferred sourcing pool
- DOT compliance experience — licensing, fuel tracking, tax forms for a vehicle/equipment fleet
- Bachelor''s degree in Accounting, Finance, or Business — preferred
- CPA license — a differentiator but not required given the scope of the role
- Benefits administration and broker coordination experience
- Experience managing W-9 and Certificate of Insurance (COI) documentation for subcontractors
- Cash flow management and reporting to ownership or executive leadership
- Experience with Ring Central or similar VoIP phone system administration — minor but noted
- Comfortable with seasonal operational rhythms — understands that winter months bring overtime and intensity
F. DISQUALIFIERS / RED FLAGS
- Large corporate or shared services background — siloed function experience (AP only, payroll only, HR only) does not fit a role requiring all functions simultaneously
- No QuickBooks Desktop experience — the company runs on QBD specifically; QBO-only or other platforms are a gap
- No payroll processing experience — outsourcing it entirely is not the same as processing it
- No staff management or supervisory experience — this role manages admin and front desk employees
- Requires remote work — onsite, no exceptions
- Requires sponsorship — not available
- More than 3 jobs in the last 10 years without clear explanation
- Currently at CFO or VP Finance level — likely overqualified and will not stay
- Comes from an environment where every function was handled by a different department — will struggle with the breadth and pace of this role
- Currently or recently titled: Office Manager, Controller, Business Manager, or Accounting/HR Manager at a small to mid-sized company — ideally in a field services, trades, construction, or seasonal services business
- Resume shows both accounting AND HR AND payroll functions — not just one or two
- QuickBooks Desktop named specifically — not just ''QuickBooks'' or ''QBO''
- Staff supervision mentioned — even if a small team (2–5 direct reports is typical at this company size)
- Has reported to an owner or President before — understands the pace and directness of owner-led businesses
- Tenure stability — 5+ years in current or most recent role is ideal; client called this out explicitly
- Located in St. Louis Metro OR shows credible relocation signals — relocation benefit is offered
- Industry background in field services, landscaping, snow management, construction, or similar outdoor/trades environment is a strong plus
- DOT or fleet compliance experience noted — meaningful differentiator for this company
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