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Healthcare Systems Analyst

Quincy, MA, US • Posted 3 hours ago • Updated 3 hours ago

Full Time

On-site

USD 60.00 per hour

Fitment

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Job Details

Skills

Health Care
Mergers and Acquisitions
Management Information Systems
VLSI
Medicaid
Business Process
Real-time
Reporting
SLA
Dashboard
Scheduling
Computer Hardware
MMIS
Ad Hoc Reporting
Service Desk
Process Improvement
Collaboration
Migration
Agile
Microsoft Windows
Regulatory Compliance
Reliability Engineering
Data Analysis
IT Infrastructure
Cloud Computing
Hosting
Software Design
Software Performance Management
Log Management
Amazon Web Services
Dynatrace
Linux
Unix
Microsoft Windows Server
Microsoft Operating Systems
Command-line Interface
Enterprise Software
Web Applications
Servers
Apache Tomcat
Oracle WebLogic
Writing
PL/SQL
Database
SOAP
XML
Workflow
Management
JIRA
Root Cause Analysis
Microsoft Exchange
SFTP
Specification Gathering
Web Services
POSTMAN
SoapUI
Testing
Health Insurance
FOCUS
Data Structure
Business Analysis
Software Development Methodology
Communication
Documentation
Health Care Administration

Health Care
Mergers and Acquisitions
Management Information Systems
VLSI
Medicaid
Business Process
Real-time
Reporting
SLA
Dashboard
Scheduling
Computer Hardware
MMIS
Ad Hoc Reporting
Service Desk
Process Improvement
Collaboration
Migration
Agile
Microsoft Windows
Regulatory Compliance
Reliability Engineering
Data Analysis
IT Infrastructure
Cloud Computing
Hosting
Software Design
Software Performance Management
Log Management
Amazon Web Services
Dynatrace
Linux
Unix
Microsoft Windows Server
Microsoft Operating Systems
Command-line Interface
Enterprise Software
Web Applications
Servers
Apache Tomcat
Oracle WebLogic
Writing
PL/SQL
Database
SOAP
XML
Workflow
Management
JIRA
Root Cause Analysis
Microsoft Exchange
SFTP
Specification Gathering
Web Services
POSTMAN
SoapUI
Testing
Health Insurance
FOCUS
Data Structure
Business Analysis
Software Development Methodology
Communication
Documentation
Health Care Administration

Summary

Location: Quincy, Massachusetts
Type: Contract
Job #105333

W2 Contract
$60/hr
Hybrid role to Quincy, MA

Summary:

Seeking to hire an O&M Analyst to join our collaborative Medicaid Management Information System (MMIS) team. The O&M Analyst should possess experience working on large-scale integration projects and a strong understanding of Medicaid and/or health insurance business processes.

Responsibilities :

Support and coordinate the day-to-day operations of the MMIS application in a 247 production environment.
Monitor applications, interface jobs, batch processes, and system alerts to ensure timely resolution of production issues with minimal business impact.
Analyze and troubleshoot application issues, real-time and batch interface failures, collaborating with cross-functional teams for quick resolution.
Participate in incident bridge calls for high-priority issues, documenting root cause analysis and resolution steps.
Track and report daily system health, job performance, and SLA compliance through operational dashboards and reports.
Maintain and update operational documentation, including issue logs, configuration details, and maintenance procedures.
Assist in scheduling and coordinating planned maintenance activities such as patching, deployments, and hardware upgrades.
Support monitoring tools and alerting systems to proactively detect and respond to performance anomalies or job failures.
Generate and validate MMIS operational and performance reports; support business users with ad-hoc reporting needs.
Review incident and service desk metrics to identify recurring issues and recommend process improvements.
Collaborate with vendors, infrastructure teams, and application owners to troubleshoot and resolve complex technical issues.
Participate in system enhancements, upgrades, and migration activities following SDLC and Agile methodologies.
Communicate production issues, system changes, and maintenance windows to business and technical stakeholders.
Ensure compliance with established operational standards, security policies, and organizational procedures.
Continuously identify opportunities to optimize system reliability, efficiency, and monitoring capabilities.

Preferred Qualifications :

8+ years IT experience with strong operations and data analysis experience.
Technical knowledge of IT infrastructure, cloud, hosting environments standards.
Strong understanding of Enterprise applications design and architecture
Strong understanding of data exchange mechanisms and data structures.
Experience monitoring alerts and tracking system health metrics to ensure maximum uptime for critical applications.
Proven experience using APM and log management tools (Amazon CloudWatch, Dynatrace or similar) to troubleshoot system errors and monitor transactions.
Foundational knowledge of server environments (Linux/Unix or Windows Server), command-line, server resources, application impact, and performance.
Experience administering enterprise software platforms, web/application servers (e.g., Apache, Tomcat, or WebLogic).
Strong proficiency in writing Oracle, SQL queries to analyze database records, trace data paths, and validate backend fixes.
Strong Knowledge of REST, SOAP Web Services, XML and data exchange.
Experience documenting workflows and managing tracking tickets via platforms like Jira.
Investigate, diagnose, and resolve production system defects, conducting root cause analysis (RCA) on failed processes.
Experience in file exchange mechanisms and protocols like sftp is required.
Prior experience developing requirement documents and technical specifications is required
Experience with web service validations and testing tools like, Postman, SoapUI or similar and defining requirements and testing specifications is required.
Strong health insurance business knowledge with focus on interface designs, data structures and transaction types.
Proficient in business analysis to support all stages of SDLC.
Excellent communication and documentation skills.

Education and Certifications :

Bachelor's degree or higher in Business, IT or Healthcare Administration, or equivalent work experience.

#LI-EH2

#INDPRO

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111081
Position Id: 276c2ed3177e4ca95e35c44152bae391
Posted 3 hours ago

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