Judge Group, Inc.
Judge Group, Inc.

O&M Analyst

Quincy, MA, US • Posted 5 hours ago • Updated 5 hours ago
Contract Independent
On-site
USD $55.00 - 62.00 per hour
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Job Details

Skills

  • Mergers and Acquisitions
  • Reporting
  • SLA
  • Computer Hardware
  • MMIS
  • Service Desk
  • Process Improvement
  • Collaboration
  • Migration
  • Agile
  • Microsoft Windows
  • Regulatory Compliance
  • Policies and Procedures
  • Reliability Engineering
  • Data Analysis
  • IT Infrastructure
  • Cloud Computing
  • Hosting
  • Software Design
  • Software Performance Management
  • Log Management
  • Amazon Web Services
  • Dynatrace
  • Linux
  • Unix
  • Microsoft Windows Server
  • Microsoft Operating Systems
  • Enterprise Software
  • Web Servers
  • Apache Tomcat
  • Oracle WebLogic
  • PL/SQL
  • SOAP
  • XML
  • Workflow
  • Management
  • JIRA
  • Root Cause Analysis
  • Microsoft Exchange
  • SFTP
  • Business Requirements Gathering
  • Specification Gathering
  • Web Services
  • Testing
  • POSTMAN
  • SoapUI
  • Health Insurance
  • Interface Design
  • Data Structure
  • Business Analysis
  • Software Development Methodology
  • Communication
  • Documentation
  • Privacy
  • Marketing

Summary

Location: Quincy, MA Salary: $55.00 USD Hourly - $62.00 USD Hourly Description: Responsibilities
  • MMIS operations support in a 24x7 production environment
  • Monitor applications and batch processes; resolve production issues quickly
  • Troubleshoot application issues and interface failures with cross-functional teams
  • Participate in incident bridge calls and document RCA/resolution steps
  • Track/report system health, job performance, SLA compliance
  • Maintain/update operational documentation and issue logs
  • Coordinate planned maintenance (patching, deployments, hardware upgrades)
  • Support monitoring tools and alerting systems for proactive detection
  • Generate/validate MMIS operational and performance reports
  • Review incident/service desk metrics; recommend process improvements
  • Collaborate with vendors and infrastructure teams to resolve technical issues
  • Participate in system enhancements, upgrades, and migrations (SDLC/Agile)
  • Communicate production issues and maintenance windows to stakeholders
  • Ensure compliance with operational standards, security policies, and procedures
  • Identify opportunities to optimize system reliability and efficiency
Preferred Qualifications
  • 8+ years IT experience with operations and data analysis
  • Knowledge of IT infrastructure, cloud, hosting environments
  • Understanding of enterprise applications design and architecture
  • Experience with data exchange mechanisms and structures
  • Monitoring alerts/system health metrics for uptime assurance
  • Use of APM/log management tools (Amazon CloudWatch, Dynatrace, etc.)
  • Knowledge of server environments (Linux/Unix, Windows Server)
  • Experience administering enterprise software/web servers (Apache, Tomcat, WebLogic)
  • Proficiency in Oracle/SQL queries for backend validation
  • Knowledge of REST, SOAP, XML, and data exchange
  • Workflow documentation and ticket management (Jira)
  • RCA on production defects and failed processes
  • Experience with file exchange protocols (sftp)
  • Requirement documentation and technical specifications development
  • Web service validation/testing tools (Postman, SoapUI)
  • Health insurance business knowledge (interface design, data structures, transactions)
  • Strong business analysis skills across SDLC
  • Excellent communication and documentation skills

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: cxjudgpa
  • Position Id: 1143408
  • Posted 5 hours ago

Company Info

About Judge Group, Inc.

The Judge Group, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better.

Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India. The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications.

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