Line Support ( 4099 - North Carolina )

A client of Sharp Decisions if looking for a Line Support Technician. This role is HYBRID in Haw River, NC- a multi-year contract with no end date, W2 only.

Daily Task Performed:
Plant floor client and end-user desktop, application, and network support for all Tier 1 computer systems
Interaction with plant floor users and clients (in order to understand production line processes and customers)
Support projects such as technology upgrades\implementations of Tier 1 computer systems
Review, understand and react to various monitoring systems for Tier 1 computer systems

Position Success Criteria (Desired) - 'WANTS'

• Completed post-secondary education in Computer Science or equivalent related experience
• 1-3 years of experience Level 1
• Experience supporting computer applications and end-user computing devices
• Experience supporting Windows 7/10, Active Directory, LAN/Networking
• Experience using MS-Office, and problem ticketing applications
• Experience executing processes on an AIX/UNIX environment
• Experience managing 2nd level support calls (Level 1)
• Experience managing 3rd level support calls (Level 2)
• Demonstrated hardware troubleshooting for printers, scan guns, desktop PCs/laptops, handheld devices
• Preferred general functional knowledge of GALC/ALC systems and associated business processes/systems

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