Line Support

Description

We are looking for a dedicated Line Support Technician to join our team in Haw River, North Carolina. In this role, you will ensure the smooth operation of production-critical systems and applications, providing essential technical support to plant floor users and Tier 1 computer systems. This position is a long-term contract opportunity within the automotive industry, offering a chance to work in a dynamic and evolving environment.

Responsibilities:
Monitor and maintain Tier 1 production-critical applications and equipment, ensuring stability and swift resolution of issues.
Provide technical support for plant floor client systems, end-user desktop applications, and network setups.
Collaborate with plant floor personnel to understand operational processes and resolve system-related issues effectively.
Assist in the implementation and upgrade of Tier 1 computer systems and related technologies.
Review and respond to alerts from various monitoring systems to ensure seamless operations.
Document and follow established processes to troubleshoot and resolve technical issues.
Manage second and third-level support calls, escalating unresolved matters to the appropriate teams.
Perform hardware troubleshooting for devices including printers, desktop PCs, laptops, and handheld scanners.
Utilize problem ticketing applications to track, prioritize, and resolve support requests.
Adapt to changing technologies and work environments, applying IT best practices and methodologies.

Requirements

Post-secondary education in Computer Science or equivalent relevant experience.
1-3 years of experience in Level 1 technical support roles, particularly with end-user computing devices.
Proficiency in supporting Windows 7/10 operating systems and Active Directory environments.
Familiarity with Office applications and problem ticketing systems.
Demonstrated ability to troubleshoot hardware issues across various devices, including printers and handheld scanners.
Experience with IT processes, development methodologies, and documenting workflows.
Strong analytical, problem-solving, and decision-making skills.
Excellent verbal and written communication skills, with the ability to prioritize tasks effectively.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.