PC Technician

Description

We are looking for a skilled PC Technician to join our team in Timmonsville, South Carolina. This role focuses on providing essential support for Tier 1 production-critical computer systems and plant floor applications. As part of a long-term contract, you will play a vital role in maintaining the performance and stability of hardware and software across the facility while collaborating with end-users and technical teams to ensure smooth operations.

Responsibilities:
Provide technical support for plant floor users and Tier 1 computer systems, ensuring operational continuity.
Troubleshoot and resolve issues with desktop applications, network connectivity, and hardware devices such as printers and handheld scanners.
Monitor system performance and respond to alerts using established processes to maintain system stability.
Collaborate with end-users to understand production line workflows and address system-related challenges.
Assist with the implementation and upgrades of Tier 1 computer systems, ensuring alignment with project goals.
Document and follow processes to diagnose and escalate incidents to appropriate support teams when necessary.
Conduct hardware troubleshooting and repairs for PCs, laptops, and other computing devices.
Manage second and third-level support calls while adhering to service level agreements.
Utilize problem ticketing applications and tools to track and resolve technical issues efficiently.
Support general IT processes and methodologies to improve responsiveness and reliability.

Requirements

Post-secondary education in Computer Science or equivalent experience.
1-3 years of experience providing Level 1 support for computer applications and end-user devices.
Proficiency in supporting Windows 7/10 systems, Active Directory, and basic networking concepts.
Hands-on experience with hardware troubleshooting, including printers, desktop PCs, laptops, and handheld devices.
Familiarity with Office productivity tools and problem ticketing systems.
Ability to adapt to evolving technologies and environments while documenting processes effectively.
Strong analytical and problem-solving skills with proven decision-making capabilities.
Excellent communication skills, both written and verbal, to interact with technical teams and end-users.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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