Salesforce Developer with Omnichannel and Amazon Connect exp

Remote • Posted 5 hours ago • Updated 5 hours ago

Contract W2

Contract Independent

No Travel Required

Remote

$50 - $60/hr

Infodyne Solutions

Fitment

Dice Job Match Score™

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Job Details

Skills

Salesforce Developer
Omnichannel
Amazon Connect
Salesforce Contact Center
Streamlining omnichannel customer engagement

Summary

Salesforce Developer with Omnichannel and Amazon Connect exp

Duration: 12 Months +

Remote

Seeking a Senior Salesforce Developer with deep expertise in Service Cloud Omnichannel capabilities and integration with Amazon Connect. This role will be responsible for modernizing customer engagement channels (Email, Chat, Voice) and leading the transition from legacy Omnichannel configurations to next-generation routing frameworks ahead of end-of-life timelines.

Omnichannel Modernization & Routing
Lead migration from legacy Salesforce Omnichannel (EOL June 2026) to updated routing frameworks
Design and implement intelligent routing for:
o Email-to-Case
o Chat (Live Agent / Messaging)
o Voice (Amazon Connect integration)
Configure skills-based, priority-based, and capacity-based routing models
Optimize agent workload distribution and service efficiency

Amazon Connect & AWS Lambda Integration
Design and maintain integrations between Salesforce Service Cloud and Amazon Connect
Develop and enhance AWS Lambda functions for:
o Call routing logic
o Data retrieval and enrichment
o Real-time decisioning
Upgrade and maintain AWS Lambda packages using latest Amazon APIs and SDKs

Configure and customize:
Case Management
Email-to-Case
Chat/Messaging
Knowledge
Develop Apex, Lightning Web Components (LWC), and Flows

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91092600
Position Id: SFDC03
Posted 5 hours ago

Company Info

About Infodyne Solutions

InfoDyne has ventured into niche market segments including high competition areas, proving its capability with consistency. To that end, we offer high quality IT services to our clients - a true value for money. Our solution gives us the ability to work with our clients efficiently.

Infodyne Solutions delivers top-level talent with the industry acumen and certifications to produce immediate and measurable results. Our analysts and engineers have deep, real-world experience across disciplines, making them adept at winning trust and fostering a rapport among your internal staff. As a result, our Business Analytics Solutions bridge gaps between IT professionals and business stakeholders.

We help you to identify the most appropriate technologies for your needs. We have extensive hands-on experience with Cognos, Tableau, Spotfire and other Business Analytics tools.

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