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Product Analyst

Hybrid in Chicago, IL, US • Posted 12 hours ago • Updated 12 hours ago

Contract W2

No Travel Required

Hybrid

$43/hr

Fitment

Dice Job Match Score™

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Job Details

Skills

Acceptance Testing
Analytics
Business Operations
Credit Cards
Documentation
Front Office
Hospitality Management
Opera
Product Engineering
Reporting
User Stories

Summary

Purpose

Hyatt is seeking a Product Analyst for Colleague Advantage, a proprietary Hyatt system used by Front Office teams.
To help support the global deployment of Colleague Advantage, we are looking for an experienced Product Analyst who can report on analytics, translate business needs into user stories, and create documentation for hotel and corporate teams.

Position Responsibilities

Work closely with the Product Engineering team to communicate user needs and maintain timelines
Collaborate with the deployment team to understand regional requirements and prioritize enhancements with the Product Manager
Support the deployment team with troubleshooting and configuration settings
Document and execute the design of User Acceptance Testing (UAT) cases and scenarios
Provide recommendations for procedural improvements toward existing and new solutions
Apply subject expertise in evaluating business operations and processes during the product or procedural investigation
Overseeing standardization of applications supporting business needs

Experience And Qualifications

Experience Required: 5+ years of experience in hospitality management, Guest Reception, Housekeeping, Guest Services, Reservations, or Recreation with experience with hotel application usage and business impact.
While not a traveling job, this role could require travel globally.

Experience Preferred

• Experience with Opera PMS, Colleague Advantage, HotSOS, Zingle, Sertifi, Credit Card process

• Demonstrates qualities as a leading subject matter expert in technical solutions used at the hotel

The position responsibilities outlined above should not be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10233240
Position Id: 8955260
Posted 12 hours ago

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