Help Desk Technician/ Imanage

Hybrid in Hackensack, NJ, US • Posted 2 hours ago • Updated 2 hours ago
Full Time
No Travel Required
Hybrid
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Documentation
  • Help Desk
  • Legal
  • Law
  • Microsoft Windows
  • Video
  • Imanage

Summary

Help Desk Technician/Imanage

Introduction:

The Help Desk Technician/Imanage position involves providing technical assistance for hardware, software, and mobile devices, supporting video conferences through Teams and Zoom, maintaining equipment inventory, and documenting support activity in the Firm’s ticketing system. The role also requires occasional shift coverage, extended hours, and periodic travel to other Firm offices.

Responsibilities:

  • Provide technical assistance for hardware, software, and mobile devices
  • Support video conferences through Teams and Zoom
  • Maintain equipment inventory
  • Document support activity in the Firm’s ticketing system
  • Occasional shift coverage and extended hours as needed
  • Periodic travel to other Firm offices

Requirements:

Required Skills:

  • Significant experience with Microsoft Windows 11 and Microsoft 365 (especially Outlook and Word)
  • Experience with iManage (strongly preferred)
  • Strong customer service skills
  • Excellent written and verbal communication skills
  • Strong interpersonal ability
  • Ability to learn new tasks quickly
  • Adherence to established procedures
  • Strong documentation discipline
  • Ability to work effectively both independently and in a team environment

Preferred Skills:

  • Past legal or professional services experience
  • Associate’s or bachelor’s degree in information systems or a related field
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10312854
  • Position Id: 8938416
  • Posted 2 hours ago
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