Job Title System Analyst 6 - IT Technical Support Transition and Knowledge Transfer Manager
Location Detroit, Michigan (Hybrid, Need Only Locals with DL Copy)
Duration 1 Year with possible extension
JD:-
References are required for this position. Please include a separate attachment with your submission that includes 2-3 professional references. Each reference should include the name, email, phone number, and their position title/company name.
Top Skills & Years of Experience:
- IT Technical Transition Manager with 5+ years of IT experience, including matrix management experience leading business, vendor and technology teams
- IT management (3-5+ years)
- Technical program management (3-5+ years)
- Application or infrastructure operations leadership (3-5+ years)
Position Description:
IT Technical Support Transition and Knowledge Transfer Manager. The position will function as the IT Technical Support Transition and Knowledge Transfer Manager in support of the Labor & Economic Opportunity (LEO), Unemployment Insurance
Agency (UIA) Solution Program. This is a large scale, complex IT modernization project with high visibility in the IT Investment Portfolio. The IT Technical Support Transition and Knowledge Transfer Manager will work with Agency Services team to coordinate/facilitate the specific activities within their realm of responsibility that includes IT technical support transition in all program areas. This role will help define, schedule, control, and adjust all IT transition tasks of the project. This role is a specialized project manager responsible for the facilitation of the IT technical support transition and technical knowledge transfer.
Responsibilities:
Lead and facilitate the execution of the approved transition plan and report progress to leadership.
Serve as primary point of accountability between the System Integrator, internal IT teams, and business stakeholders.
Enforce knowledge transfer, documentation, and vendor exit requirements.
Ensure operational readiness, security compliance, and disaster recovery preparedness.
Identify risks and escalate issues with mitigation recommendations.
Manage the scope, risk, issues, deliverables, and schedule of project directly related to all IT technical transition and knowledge transfer tasks.
Facilitate and manage the vendor technical transition and knowledge transfer leaders and teams according to the transition project schedule.
Work with the Project Managers, Technical Managers and the Program Leadership Group to regularly communicate project status across all organizations.
Assign project tasks and coordinate resources; this includes reviewing individual issues and concerns and resolving or escalating them as needed.
Facilitate, communicate, and execute the overall IT technical support transition and knowledge transfer strategy for the project, considering scope, objectives, and constraints.
Identify and assess risks related to technical support transition and knowledge transfer and work proactively to mitigate them.
Oversee review and analysis of IT technical transition and knowledge transfer documentation, and present findings to IT technical management teams.
Work in an agile environment and understand agile methodologies.
Participating in project meetings including Agile/Scrum grooming, sprint planning, sprint reviews, and daily stand-ups.
Collaborate within an agile software development process with software developers, subject matter experts and stakeholders.
Required Knowledge, Skills, and Abilities:
Technical Knowledge:
o Strong understanding and knowledge of .NET application architectures
o Hands-on knowledge of Microsoft Azure, including:
App Services / Functions
Azure SQL, Storage, and Key Vault
Azure Monitor and Application Insights
Azure RBAC and managed identities
o Experience with Azure DevOps, CI/CD pipelines, and operational monitoring
o Understanding of public sector IT governance, security, and compliance requirements
o Strong vendor management and stakeholder communication skills
o Ability to lead cross-functional technical teams during high-impact transitions
o Familiarity with ReactJS-based front ends (support perspective)
Management & Leadership Skills:
o Proven experience leading complex IT transitions or transformations
o Strong vendor management and contract enforcement skills
o Ability to translate technical risks into executive-level language
o Excellent facilitation and decision-making skills
Operational & Process Skills:
o Experience implementing or managing:
IT service management (ITIL-aligned preferred)
Incident, problem, and change management
Production support models
o Strong documentation and operational discipline
o Ability to design and execute phased transition plans
Experience:
o IT Technical Transition Manager with 5+ years of IT experience, including matrix management experience leading business, vendor and technology teams
o 3 5+ years in:
IT management
Technical program management
Application or infrastructure operations leadership
o Demonstrated experience transitioning systems from:
Vendor-led to internally supported
On premises to cloud environments
o Strong organizational skills and ability to manage multiple testing activities within the program simultaneously.
o Strong project management skills to facilitate the IT technical transition and knowledge transfer activities from System Integrator vendor to State Of Michigan technical teams; escalate risk areas as needed; coordinate all activities and provide expertise throughout the IT technical transition phase.
Required Skills:
Skill Type Skill Name
Skill IT Technical Transition Manager with 5+ years of IT experience, including matrix management experience leading business, vendor and technology teams
Skill IT management (3-5+ years)
Skill Technical program management (3-5+ years)
Skill 10+ years designing and review of logical and physical data model in SQL and/or PL/SQL.
Skill Application or infrastructure operations leadership (3-5+ years)
Akshit Sisonia - Sr. Technical Recruiter
Email -
LinkedIn -
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