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Title: Sr Product Owner - Salesforce Location: Frisco, TX (Hybrid position, with the flexibility to work onsite 3-4 days a week.) We are seeking a
Technical Product Owner with deep expertise in
Salesforce Service Cloud to drive the vision, roadmap, and delivery of customer service and care solutions. This role partners closely with business stakeholders, architects, and engineering teams to translate complex service requirements into scalable Salesforce solutions that improve agent efficiency and customer experience.
The ideal candidate brings a strong blend of
Salesforce technical depth,
Agile product ownership, and
hands-on experience with Service Cloud capabilities in a large, integrated enterprise environment.
Key ResponsibilitiesProduct Ownership & Delivery- Own and manage the Salesforce Service Cloud product backlog, ensuring alignment with business priorities and customer experience goals
- Lead backlog grooming, sprint planning, reviews, and retrospectives for Agile delivery teams
- Translate business needs into clear epics, user stories, and acceptance criteria, with a strong focus on service workflows
- Serve as the voice of the customer and care agents, incorporating feedback into ongoing enhancements
Salesforce Service Cloud Leadership- Drive design and optimization of Service Cloud features, including:
- Case Management
- Omni-Channel & Routing
- Knowledge Management
- CTI / Telephony integrations
- Service Console & Agent Workspace
- Partner with architects and developers on solution design, integrations, and scalability
- Ensure solutions follow Salesforce best practices for performance, security, and maintainability
Cross-Functional Collaboration- Collaborate with People Solutions, Operations, Engineering, QA, and Business Leadership to align delivery with strategic goals
- Manage cross-team dependencies across middleware, billing, provisioning, and downstream systems
- Act as a product ambassador, communicating roadmap, releases, and changes to stakeholders
Required Qualifications- 5+ years of experience as a Product Owner or Technical Product Owner on Salesforce platforms
- Deep hands-on knowledge of Salesforce Service Cloud in a production enterprise environment
- Strong understanding of Agile / Scrum methodologies
- Ability to work closely with technical teams on integrations, APIs, and complex workflows
- Excellent stakeholder communication and prioritization skills
Preferred Qualifications- Experience in Telecom, Media
- Exposure to Experience Cloud, portals, or self-service solutions
- Salesforce certifications such as:
- Salesforce Certified Administrator
- Salesforce Certified Service Cloud Consultant
The base salary range for this position is $105,000 - $125,000 , plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.
The deadline to apply for this position is: 03/08/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.
#Concentrix#FriscoTX#Onsiterole
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