Engineering and IT Support - Support Engineer 5

Job#: 3025016

Job Description:

Title: Support Engineer 5

Duration: ~3 months

Location: 100% Remote

Pay Rate Range: $47-$52

Openings: 1
Top 3 Must-Have Hard Skills

Strong manual accessibility testing expertise aligned to WCAG 2.1/2.2 AA, including:

• Keyboard navigation
• Screen reader testing
• ARIA validation
• Color contrast analysis
• Conformance to internal accessibility standards

Proficiency with accessibility automation tools, including scan configuration and results analysis (e.g., axe, Accessibility Insights, Siteimprove, Deque).

Experience logging and managing accessibility findings in a structured work-tracking system (e.g., Azure DevOps or equivalent), including test reporting and remediation validation.

Required Certification: IAAP CPACC, IAAP WAS, or equivalent formal accessibility certification.
Typical Day in the Role
Purpose of the Team

This team supports and strengthens the security, compliance, and accessibility posture of cloud-based services and digital tools across the organization.
Key Projects

This role contributes to accessibility efforts across multiple business groups and applications, focusing on assessments of a broad range of digital properties.
Daily Responsibilities

• Review automated accessibility scan results and identify high-risk findings
• Troubleshoot scan failures, false positives, and configuration issues
• Perform manual WCAG-based accessibility testing (keyboard, screen reader, contrast, ARIA)
• Document findings with clear reproduction steps, severity ratings, and recommendations
• Meet with engineering teams to explain issues and provide remediation guidance
• Validate fixes and perform retesting of remediated components
• Ensure automated scans are configured correctly and run on schedule
• Log findings into the designated work-tracking system
• Maintain an updated inventory of all sites and applications in scope
• Track accessibility compliance, update dashboards, and prepare status reports
• Assist teams with required accessibility scans and tooling
• Monitor adherence to WCAG 2.1/2.2 AA
• Identify gaps, inefficiencies, and opportunities for improvement in accessibility workflows

Ideal Candidate Profile

A strong candidate is experienced with manual and automated accessibility testing tools, comfortable triaging issues, and adept at explaining accessibility concepts to engineering teams. They communicate clearly, stay organized, and work independently across multiple teams and projects.
Candidate Requirements

• Longer job tenures (6+ months)
• Required accessibility certification
• Strong communication skills and/or ability to clearly articulate findings
• Ability to self-manage or work across multiple teams
• Experience with accessibility tooling or WCAG conformance testing

Best vs. Average Candidates

The strongest candidates will have:

• 6+ years of experience in accessibility testing
• Required certification (IAAP CPACC, WAS, or equivalent)
• Expertise beyond basic testing-able to troubleshoot scan issues, correlate results across tools, and assist in unblocking teams

Hard Skills Assessment

• Scheduling: As soon as possible
• Format: One round, 30-45 minutes with the hiring sponsor
• Candidate Preparation: None required; candidates should be able to speak to their direct experience

Role Summary

This role will perform hands-on accessibility assessments, manage automated scanning processes, and ensure digital experiences meet accessibility standards. Key responsibilities include:

• Conducting manual accessibility reviews aligned to WCAG 2.1/2.2 AA
• Operating, configuring, and troubleshooting automated accessibility scanning tools
• Maintaining inventories of tools, configurations, and sites in scope
• Providing clear remediation guidance to engineering teams
• Ensuring findings are accurate, actionable, and compliant with accessibility requirements
• Tracking results and maintaining reporting dashboards or documentation
• Collaborating independently across multiple teams and stakeholders

Top 3 Required Skills

Deep Accessibility Assessment Expertise

• WCAG 2.1/2.2 AA, keyboard testing, screen reader testing, contrast evaluation, ARIA validation
• Accessibility certification required (IAAP CPACC, WAS, or equivalent)

Accessibility Tooling & Automation

• Experience with automated scanning tools (e.g., axe, Accessibility Insights)
• Ability to troubleshoot configuration issues and false positives

Strong Communication & Organizational Skills

• Clear, actionable explanations to developers
• Ability to work independently, manage workflows, coordinate scanning, and track remediation

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.