Conversational AI BA requirement

Remote • Posted 2 hours ago • Updated 2 hours ago
Full Time
Able to Sponsor
Remote
Depends on Experience
Fitment

Dice Job Match Score™

⏳ Almost there, hang tight...

Job Details

Skills

  • Acceptance Testing
  • Analytical Skill
  • Agile
  • Artificial Intelligence
  • Business Process
  • Customer Experience
  • Database
  • Design Documentation
  • SQL
  • Tableau
  • Telephony

Summary

Below is the very urgent requirement please review it and let me know your interest in this requirement. Would appreciate if you can also share your updated resume with hourly rate expectations along with contact details

if this job is not of your interest, however, I will highly appreciate if you can refer someone suitable for this position.

Need W2 profiles only.

Conversational AI BA requirement Onshore ( United States)

Job description

  • Evaluate business processes and customer journeys to identify automation opportunities and translate requirements into conversational AI solutions using Sierra integrated with Genesys telephony (IVR, voice bots, call routing, and agent handoffs).
  • Design, document, and model conversational and IVR flows, ensuring solutions are strategically aligned, operationally efficient, and delivered effectively within an Agile environment.
  • Lead requirement workshops, create detailed user stories, support UAT, and work closely with cross-functional teams to ensure successful implementation and continuous optimization.
  • Analyze bot and call performance data to generate actionable insights, define success metrics (containment, deflection, CSAT), and drive ongoing improvements in customer experience and operational efficiency.
  • Knowledge of SQL, Databases and Analytical/Reporting tools such as PowerBI/Tableau.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90940817
  • Position Id: 8907561
  • Posted 2 hours ago
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Remote

2d ago

Easy Apply

Full-time

Depends on Experience

Remote

3d ago

Easy Apply

Contract, Third Party

50

Remote

12d ago

Easy Apply

Contract

Depends on Experience

Remote or Jersey City, New Jersey

Today

Full-time

USD 129,840.00 - 194,760.00 per year

Search all similar jobs