Client Support Services Specialist/Investigations Analyst

Jersey City, NJ, US • Posted 1 day ago • Updated 1 day ago

Contract W2

On-site

$50 - $55/hr

Fitment

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Job Details

Skills

Analytics
Back Office
Customer Satisfaction
Front Office
Management
Reporting
funding

Summary

ts core responsibilities are as follows:

Proactive monitoring and support to US dollar clearing client base.

Credit, funding, and transaction limit management and oversight.

Managing Client s reporting and analytics.

Act as liaison between the back office and client/front office as applicable

Process all assigned payment and compensation related inquiries received from our customer as well as internal operating areas where correspondences are needed to be send.

Validate the accuracy of co-workers correspondences.

Maintain files and queues to ensure assigned inquiries are handled in a timely and professional manner and in accordance with departmental procedures.

Coordinate with various stakeholders in the business as required.

Drive customer satisfaction by working closely with our clients to improve the service provided to them.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10244982
Position Id: 8911652
Posted 1 day ago

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Job Details

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