Experience: 7–12 years
Domain: Pharma Commercial – Patient Services
Role Purpose
The Business Systems Analyst will act as a key bridge between business, IT, and vendors to define and deliver Patient Services capabilities, with deep expertise in patient onboarding, benefits investigation, adherence, and patient support programs.
Key Responsibilities
• Gather, analyze, and document business and system requirements for Patient Services programs, including:
o Patient onboarding and enrollment workflows
o Benefits investigation and prior authorization processes
o Copay and affordability programs
o Patient adherence and persistence initiatives
o Ongoing patient support services
• Translate patient strategy into detailed user stories, functional specifications, and acceptance criteria.
• Map end-to-end patient journeys across HCP, patient, HUB, and internal teams.
• Work closely with Scrum Master and Technical Lead to support Agile delivery.
• Collaborate with Medical, Legal, Regulatory, and Privacy teams to ensure compliance (GDPR/HIPAA, consent, AE reporting).
• Support UAT planning, execution, and defect triage for patient services solutions.
• Assist in defining KPIs and success metrics (enrollment conversion, adherence, time-to-therapy).
Required Skills & Experience
• 7+ years of experience as a BSA / Business Analyst in pharma commercial or patient services.
• Strong hands-on experience in Patient Services, including:
o Patient onboarding
o Benefits investigation
o Patient adherence programs
o Patient support services / HUB models
• Experience writing detailed functional requirements and Agile user stories.
• Strong stakeholder engagement skills with business, IT, and vendors.
Preferred Experience
• Platforms: Salesforce Health Cloud / Service Cloud, Veeva CRM, patient HUB systems.
• Understanding of access and reimbursement processes.
• Experience with omnichannel patient engagement is a plus.
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