Technical Field Operator/IT walkup

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

We are seeking a skilled IT Field Support Specialist to join our team, providing exceptional on-site support in fast-paced tech offices. This role supports a globally recognized leader, and we are looking for a stellar representative to deliver above-and-beyond service to our client.

Responsibilities
Provide White-Glove concierge-level customer experience supporting internal employees face-to-face, via chat, and over the phone
Schedule and communicate travel to regional offices to provide in-person support regularly
Constantly update users on the status of their incidents, requests, or problems
Educate users on basic functions and new technologies to streamline their workflow
Troubleshoot network connectivity issues, including digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network
Support users on applications and tools within the environment, including Office Suite, RSA, Okta, Collaboration tools (Zoom, WebEx, Jabber, etc.), Mac and Windows OS
Provide walkup/desktop support during normal business hours, Monday to Friday from 8 am to 5 pm
Maintain local inventory to ensure replacement equipment is always on hand
Support IT escalations impacting the site
Provide conference room support and maintenance
Coordinate closely with the Office Manager to determine the best course of action when issues arise
Support Local Wallboard maintenance

Skills
Strong Windows 7/Windows 10 Enterprise Environment, Mac OS X El Capitan, Sierra, and Catalina
Excellent multi-tasking and time management skills and ability to thrive in a fast-paced, high-pressure environment
Flexibility and resilience, adaptable to a high-change environment, and open to new concepts and/or processes
Ability to follow proper escalation paths
Inviting personality, friendly, and sociable
Ability to take notes and record all interactions and steps taken with users
Ability to keep work area clean and organized
Working knowledge of Active Directory and basic AD administration

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.