GovCIO
GovCIO

FC Operations Lead

Herndon, VA, US • Posted 11 days ago • Updated 4 hours ago
Full Time
On-site
USD $135,000.00 - 160,000.00 per year
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Job Details

Skills

  • FOCUS
  • Project Management
  • Performance Management
  • Preventive Maintenance
  • Recruiting
  • Technical Support
  • DoD
  • Kernel-based Virtual Machine
  • Radio
  • Network Design
  • Optical Fiber
  • FC
  • Management
  • Field Service
  • Asset Management
  • Inventory
  • Videoconferencing
  • Cabling
  • Strategic Management
  • Leadership
  • Problem Solving
  • Conflict Resolution
  • Security Clearance

Summary

GovCIO is currently hiring for a FC Operations Lead to support our newly awarded TSA Focus contract. This position will be located in Herndon, VA and will be fully a hyrbrid remote position

Responsibilities

  • Leads IT support operations at TSA's FC and Site W locations
  • Provides technical and management leadership for major IT field support services in classified settings, establishing goals and plans that meet project objectives
  • Directs and controls all field support activities at FC and Site W, having overall responsibility for management, methods, and staffing to ensure technical requirements are met
  • Organizes and coordinates 24x7x365 on-site support at FC, 6:30am-3:00pm Monday-Friday at Site W, with staffing and escalation suitable for watch floor operations
  • Directs and leads IT Help Desk and desk side support, WebEOC User Support and Operations & Maintenance (O&M) team, and DSRN
  • Provides touch labor for designated systems at FC and Site W
  • Coordinate and perform touch labor, as necessary, in support of troubleshooting and repairing non-TSA systems located at Freedom Center and Site W (e.g. HSDN, FAA, USSS)
  • Provides IT support to other Government Agencies (e.g. Secret Service, DoD, FAA) at the Freedom Center and Site W during setup for special events (e.g. State of the Union Address, national-level exercises)
  • Performs the physical integration and connection of non-TSA systems and accessories at user workstations as directed (e g setup of workspaces with KVM extenders, radio terminals, HSDN, etc in support of non-TSA tenant operations
  • Supports FC/Site W events and exercises
  • Maintains unclassified and classified network infrastructure (copper and fiber) at the Freedom Center and Site W and coordinate with engineering teams
  • Maintains readiness of COOP-designated equipment at FC
  • Supports shifts of operations to Site W as d irected

Qualifications

High School with 10+ years (or commensurate experience)

Required Skills and Experience
  • 8 years experience in managing, directing, and leading IT Field Services in a classified setting, including deskside support, mobility support, deployment services, asset management inventory assistance, video conferencing and A/V O&M, and local on-site cabling
  • Possesses strong strategic management leadership and interpersonal skills, applies domain expertise to make decisive problem-solving decisions, and effectively plans and coordinates complex project implementations

Clearance Required: Must have an active TS/SCI clearance

Posted Salary Range

USD $135,000.00 - USD $160,000.00 /Yr.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10443217
  • Position Id: 9030
  • Posted 11 days ago

Company Info

About GovCIO

GovCIO is a rapidly growing provider of advanced technology solutions and digital services for the federal government. Combining our extensive federal experience with the latest innovations in IT and disruptive approaches, our experts develop comprehensive solutions to meet the most pressing demands of today’s government agencies. From the U.S. military to Health and Human Services, we have an impressive track record of helping our customers optimize how they operate.

We’re transforming government IT, empowering our federal customers to meet the challenges of today while building the government of tomorrow.

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