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Program Manager

Bell Gardens, CA, US • Posted 1 day ago • Updated 1 day ago

Contract W2

12 Months

On-site

$70 - $75/hr

Fitment

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Job Details

Skills

PROGRAM MANAGER
TECHNICAL PROGRAM MANAGER
SERVICE READINESS PROGRAM MANAGER
PROGRAM MANAGEMENT
OPERATIONS PROGRAM MANAGER
CUSTOMER EXPERIENCE PROGRAM MANAGER
LAUNCH PROGRAM MANAGER
SERVICE READINESS
SUPPORT READINESS
CUSTOMER SUPPORT
POST-SALES OPERATIONS
CUSTOMER OPERATIONS
LAUNCH READINESS
NPI
NEW PRODUCT INTRODUCTION
CONSUMER ELECTRONICS
HARDWARE
CONSUMER DEVICES
WEARABLES
SMART DEVICES
AR
VR
CROSS-FUNCTIONAL
CROSS FUNCTIONAL
ASANA
GOOGLE WORKSPACE
GSUITE
GOOGLE SHEETS
RISK MANAGEMENT
RISK REGISTER
KPI
PROJECT PLAN
LAUNCH METRICS
APPLE
GOOGLE
META
MICROSOFT
AMAZON
AMAZON DEVICES
SAMSUNG
FITBIT
SONOS
GOPRO
GARMIN
PELOTON
BOSE
QUALCOMM
LENOVO
HP
DELL
CISCO
LOGITECH
ROKU
DYSON

PROGRAM MANAGER
TECHNICAL PROGRAM MANAGER
SERVICE READINESS PROGRAM MANAGER
PROGRAM MANAGEMENT
OPERATIONS PROGRAM MANAGER
CUSTOMER EXPERIENCE PROGRAM MANAGER
LAUNCH PROGRAM MANAGER
SERVICE READINESS
SUPPORT READINESS
CUSTOMER SUPPORT
POST-SALES OPERATIONS
CUSTOMER OPERATIONS
LAUNCH READINESS
NPI
NEW PRODUCT INTRODUCTION
CONSUMER ELECTRONICS
HARDWARE
CONSUMER DEVICES
WEARABLES
SMART DEVICES
AR
VR
CROSS-FUNCTIONAL
CROSS FUNCTIONAL
ASANA
GOOGLE WORKSPACE
GSUITE
GOOGLE SHEETS
RISK MANAGEMENT
RISK REGISTER
KPI
PROJECT PLAN
LAUNCH METRICS
APPLE
GOOGLE
META
MICROSOFT
AMAZON
AMAZON DEVICES
SAMSUNG
FITBIT
SONOS
GOPRO
GARMIN
PELOTON
BOSE
QUALCOMM
LENOVO
HP
DELL
CISCO
LOGITECH
ROKU
DYSON

Summary

Payrate: $70.00 - $75.00/hr.

Summary:
The Post Sales Operations (PSO) group is seeking a highly skilled and motivated Service Readiness Program Manager to join the Service Planning & Strategy team. The Post Sales Operations group oversees customer support operations for all Company products. The Service Readiness Program Manager has the responsibility to support organizational operations and service readiness as Company launches new cutting-edge products. The ideal candidate is skilled at leading projects end-to-end, cross-functional collaboration, and operational excellence in customer support and support readiness as well as being able to navigate complex project landscapes and drive continuous improvements across the organization.

Responsibilities:

Lead end-to-end CS program management for NPIs and cobranded tactical roadmap initiatives, ensuring support ops are launch-ready.
Build and maintain project plans, timelines, risk registers, and KPIs.
Partner cross-functionally (CS, eng, PM, sales, partners) to align objectives and hold launch schedules.
Define support requirements using customer industry data.
Identify and resolve launch risks and roadblocks.
Establish metrics; track post-launch performance and drive continuous improvement.

Qualifications:

5+ years of experience in program management, preferably in technology or consumer electronics sectors.
Bachelor''s in Business Admin, or related; PMP preferred. (or equivalent years of experience)
Proven ability to drive programs fully independently — owns workstreams end-to-end, sets direction, and delivers without close supervision.
Proven cross-functional leadership on complex end-to-end projects.
Data-driven decision-making with strong stakeholder communication and influence.
Experience in consumer electronics.
Experience in customer support.
Experience with Gsuite.
Experience in Asana or GSD.

Skills:

Hardware or post-sales/CS operations experience (fast domain ramp).
PMP or equivalent.
Journey mapping experience and strong documentation discipline (maintains a single source of truth / published canonical docs).

Pay Transparency: The typical base pay for this role across the U.S. is: $70.00 - $75.00 /hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.

Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC’s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions.  Calls may be recorded.

Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying “STOP” to messages or by contacting  .
For information about our collection, use, and disclosure of applicant''s personal information as well as applicants'' rights over their personal information, please see our .

#AditiConsulting
# 26 - 05022

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111892
Position Id: 26-05022
Posted 1 day ago

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