City : Austin
State : Texas
Neos is Seeking an
Organizational Change Management (OCM) Coordinator for a contract role with our client in Austin, TX.
***REMOTE - ONLY CANDIDATES CURRENTLY RESIDING IN TEXAS WILL BE CONSIDERED***DESCRIPTION OF SERVICESThe Texas Comptroller of Public Accounts (CPA) requests responses from qualified Respondents to provide Organizational Change Management (OCM) and agency transition support services for the Centralized Accounting Payroll/Personnel System (CAPPS) State of Texas Accounting and Reporting Resource (STARR) financial system implementation.
CPA is seeking experienced change management professionals to coordinate agency communications, support User Acceptance Testing (UAT), Train-the-Trainer (TTT), and End User Training (EUT) activities, with the goal of ensuring a successful transition for the over 200 state agencies and institutions of higher education that interface with CPA's statewide financial systems. Successful adoption of CAPPS STARR will require more than awareness; end-user agency staff must feel capable and ready to operate in the new environment. The selected Vendor's Candidate will support that outcome by focusing on clarity, competence-building, and participation at the agency level.
For information regarding CPA's CAPPS STARR Program, visit: CAPPS - State of Texas Accounting and Reporting Resource (STARR)
SCOPE OF SERVICESServices OverviewThe selected Vendor's Candidate will work alongside CPA's OCM team to support agency coordination, communications, and readiness to support the CAPPS STARR implementation. Central coordination authority and agency relationships remain with CPA; the selected Vendor's Candidate's function is to extend CPA's reach by serving as a structured OCM liaison to state agencies throughout testing, training, and transition activities.
Position RequirementsThe CPA Work includes, but is not limited to, the following:
Performing highly advanced (senior-level) consultative services and technical assistance work related to supporting the CAPPS STARR Program. The Comptroller retains ownership of all system decisions, training content, policies, and final communications. All work products are subject to CPA review and approval.
Services to be delivered under this engagement are organized into the following functional areas:
Stakeholder and Agency Liaison SupportThe selected Candidates will work alongside and under the direction of CPA's OCM team to support agency coordination, communications, and readiness.
Scope includes, but is not limited to:
- Maintaining familiarity with CPA-approved CGI OCM, training, and testing deliverables
- Participating as a standing attendee in CPA-led OCM and training team meetings
- Establishing and maintaining a structured engagement model for interfacing with designated agency points of contact
- Supporting CPA by coordinating communications to agencies related to testing, training, and transition activities
- Tracking agency readiness inputs including participation levels and escalation topics
- Facilitating feedback loops between agencies and CPA
- Reinforcing CPA-approved guidance, timelines, and expectations to agency stakeholders
Change Management and Readiness PlanningOCM Coordinators will execute change management and readiness activities as directed by the OCM Lead.
Scope includes, but is not limited to:
- Tracking and updating agency-level readiness data across testing, training, and transition milestones
- Developing change and readiness artifacts
- Monitoring and reporting on agency readiness risks and themes
- Supporting Business Readiness Assessment data collection
User Acceptance Testing (UAT) SupportOCM Coordinators will manage day-to-day agency logistics and communications related to UAT participation.
Scope includes, but is not limited to:
- Coordinating agency communications related to UAT schedules, roles, and expectations
- Supporting agencies in understanding UAT objectives and participation responsibilities
- Attending CPA-led UAT coordination meetings
- Tracking agency participation and UAT completion
- Supporting coordination of UAT-related artifacts and guidance
Train-the-Trainer (TTT) SupportOCM Coordinators will manage TTT logistics and agency communications.
Scope includes, but is not limited to:
- Supporting CPA in coordinating communications related to TTT schedules, materials, and trainer expectations
- Reinforcing roles and responsibilities of agency trainers
- Assisting with dissemination and clarification of training materials
- Collecting and summarizing agency feedback related to training preparedness
End User Training (EUT) SupportOCM Coordinators will manage EUT logistics and agency outreach.
Scope includes, but is not limited to:
- Supporting CPA in coordinating EUT logistics
- Assisting agencies in understanding EUT expectations and training pathways
- Tracking EUT participation and completion rates
- Collecting and summarizing agency feedback following training delivery
Communications SupportOCM Coordinators will execute the communications plan as directed by the OCM Lead and CPA.
Scope includes, but is not limited to:
- Supporting development and distribution of CPA-approved communications
- Coordinating recurring updates related to testing, training, and transition milestones
- Supporting FAQs, talking points, and change-related messaging
- Maintaining a log of agency communications and escalations
Reporting and Governance SupportThe selected Candidates will provide defined reporting to support visibility into agency readiness and transition risks.
Scope includes, but is not limited to:
- Contributing participation data, agency engagement inputs, and escalation logs
- Identifying and elevating systemic risks and issues
- Producing pre-milestone readiness summaries
- Supporting the OCM Lead in gathering agency input
- Providing weekly status reports to the CPA Contract Manager
OTHER SPECIAL REQUIREMENTS- Have experience in gathering business requirements for large projects
- Work independently in a diverse team environment with on-site and remote team members
- Have strong written, verbal, and interpersonal communication skills
- Have knowledge of project management methodologies
- Have experience with large-scale ERP or enterprise system implementations in a coordination or change management capacity
- Have problem-solving skills and the ability to multitask
- Have experience with change management coordination across a large, geographically distributed stakeholder population
- Have experience supporting UAT, Train-the-Trainer, or End User Training coordination activities for a major system implementation
- Performing other related Work as assigned
CANDIDATE SKILLS AND QUALIFICATIONSMinimum Requirements7 years Required Experience in program coordination, stakeholder communications, change management support, training logistics, or a directly related field.
7 years Required Experience managing structured activities across multiple concurrent workstreams and a large, diverse stakeholder population, including tracking participation or engagement data, producing status reports, coordinating schedules and communications.
5 years Required Experience coordinating user participation/communications for large-scale IT implementations.
5 years Required Extensive experience coordinating User Acceptance Testing (UAT), Train-the-Trainer (TTT), and End User Training (EUT) logistics for major system implementations.
5 years Required Experience tracking/analyzing user readiness inputs, participation data, and escalation topics across a large population.
5 years Required Experience maintaining coordination artifacts including communication logs, agency contact directories, participation trackers, and readiness reporting inputs in support of a OCM team.
5 years Required Experience supporting large-scale technology implementations or enterprise system transitions in a coordination or liaison role.
5 years Preferred Texas public sector experience strongly preferred.
5 years Preferred Functional experience with CGI Advantage software, or equivalent application.
5 years Preferred Experience with CPA's legacy Statewide Financial Systems production support activities.
2 years Preferred Working experience within a structured OCM framework (Prosci ADKAR, ACMP CCMP, or equivalent).
2 years Preferred Prosci certification, Certified Change Management Professional (CCMP), or Change Management Advanced Practitioner (CMAP) credential.
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