Organizational Change Management (OCM) Lead

City : Austin

State : Texas

Neos is Seeking an Organizational Change Management (OCM) Lead for a contract role with our client in Austin, TX.

***HYBRID - ONLY CANDIDATES CURRENTLY RESIDING IN TEXAS WILL BE CONSIDERED***

Austin, TX 78774

DESCRIPTION OF SERVICES

The Texas Comptroller of Public Accounts (CPA) requests responses from qualified Respondents to provide Organizational Change Management (OCM) and agency transition support services for the Centralized Accounting Payroll/Personnel System (CAPPS) State of Texas Accounting and Reporting Resource (STARR) financial system implementation.

CPA is seeking an experienced change management professional to lead organizational change management, coordinate agency communications, support User Acceptance Testing (UAT), Train-the-Trainer (TTT), and End User Training (EUT) activities, with the goal of ensuring a successful transition for the over 200 state agencies and institutions of higher education that interface with CPA's statewide financial systems. Successful adoption of CAPPS STARR will require more than awareness; end-user agency staff must feel capable and ready to operate in the new environment. The selected Vendor's Candidate will support that outcome by focusing on clarity, competence-building, and participation at the agency level.

For information regarding CPA's CAPPS STARR Program, visit: CAPPS - State of Texas Accounting and Reporting Resource (STARR)

SCOPE OF SERVICES

Services Overview

The selected Vendor's Candidate will work alongside CPA's OCM team to support agency coordination, communications, and readiness to support the CAPPS STARR implementation. Central coordination authority and agency relationships remain with CPA; the selected Vendor's Candidate's function is to extend CPA's reach by serving as a structured OCM liaison to state agencies throughout testing, training, and transition activities.

Position Requirements

The CPA Work includes, but is not limited to, the following:

Performing highly advanced (senior-level) consultative services and technical assistance work related to supporting the CAPPS STARR Program. The Comptroller retains ownership of all system decisions, training content, policies, and final communications. All work products are subject to CPA review and approval.

Services to be delivered under this engagement are organized into the following functional areas:

Stakeholder and Agency Liaison Support

The selected Candidate will work alongside and under the direction of CPA's OCM team to support agency coordination, communications, and readiness. Central coordination authority and primary agency relationships remain with CPA. The selected Candidate's role is to extend CPA's reach by serving as a structured liaison to state agencies, ensuring they receive the information and support they need to feel capable and prepared, not necessarily to enlist them as advocates or to build change-champion networks within them. Scope includes, but is not limited to:

• Maintaining familiarity with CPA-approved CGI OCM, training, and testing deliverables to effectively support agency communications and readiness activities.
• Participating as a standing attendee in CPA-led OCM and training team meetings.
• Establishing and maintaining a structured engagement model for interfacing with designated agency points of contact.
• Supporting CPA by coordinating communications to agencies related to testing, training, and transition activities.
• Tracking agency readiness inputs including participation levels and escalation topics.
• Facilitating feedback loops between agencies and CPA.
• Reinforcing CPA-approved guidance, timelines, and expectations to agency stakeholders.

Change Management and Readiness Planning

The OCM Lead will own the change management methodology and readiness planning framework for this engagement, and will direct OCM Coordinators in its execution.

Scope includes, but is not limited to:

• Supporting the Comptroller in defining agency-level readiness expectations across testing, training, and transition milestones.
• Developing change and readiness artifacts.
• Monitoring and reporting on agency readiness risks and themes.
• Conducting structured Business Readiness Assessments at defined project milestones.

User Acceptance Testing (UAT) Support

The OCM Lead will oversee CPA's UAT readiness strategy and ensure OCM Coordinators have the direction and tools needed to support agency participation.

Scope includes, but is not limited to:

• Coordinating agency communications related to UAT schedules, roles, and expectations.
• Supporting agencies in understanding UAT objectives and participation responsibilities.
• Tracking agency participation and UAT completion as a readiness indicator.
• Supporting coordination of UAT-related artifacts and guidance.

Train-the-Trainer (TTT) Support

The OCM Lead will establish and oversee the Train-the-Trainer coordination approach.

Scope includes, but is not limited to:

• Supporting CPA in coordinating communications related to TTT schedules, materials, and trainer expectations.
• Reinforcing roles and responsibilities of agency trainers.
• Assisting with dissemination and clarification of training materials.
• Collecting and summarizing agency feedback related to training preparedness.

End User Training (EUT) Support

The OCM Lead will establish the EUT coordination approach and ensure OCM Coordinators are equipped to manage logistics and agency outreach.

Scope includes, but is not limited to:

• Supporting CPA in coordinating EUT logistics.
• Assisting agencies in understanding EUT expectations and role-based training pathways.
• Tracking EUT participation and completion rates.
• Collecting and summarizing agency feedback following training delivery.

Communications Support

The OCM Lead will own the communications strategy for this engagement.

Scope includes, but is not limited to:

• Supporting development and distribution of CPA-approved communications.
• Coordinating recurring updates related to testing, training, and transition milestones.
• Supporting FAQs, talking points, and change-related messaging.
• Maintaining a log of agency communications and escalations.

Reporting and Governance Support

The selected Candidate will provide defined reporting to support visibility into agency readiness and transition risks.

Scope includes, but is not limited to:

• Providing periodic summary reports.
• Directing and overseeing the work of OCM Coordinators.
• Identifying and elevating systemic risks and issues.
• Producing pre-milestone readiness summaries.
• Supporting CPA in defining an agency-facing governance model.
• Providing weekly status reports to the CPA Contract Manager.

OTHER SPECIAL REQUIREMENTS

• Have experience in gathering business requirements for large projects
• Work independently in a diverse team environment with on-site and remote team members
• Have strong written, verbal, and interpersonal communication skills
• Have knowledge of project management methodologies
• Have experience with large-scale ERP or enterprise system implementations in a coordination or change management capacity
• Have problem-solving skills and the ability to multitask
• Have experience with change management coordination across a large, geographically distributed stakeholder population
• Have experience supporting UAT, Train-the-Trainer, or End User Training coordination activities for a major system implementation
• Performing other related Work as assigned

CANDIDATE SKILLS AND QUALIFICATIONS

Minimum Requirements

8 years Required Experience in organizational change management, including direct experience designing and executing stakeholder engagement plans, readiness assessments, and agency communications for large-scale technology implementations or enterprise system transitions.

5 years Required Extensive experience executing project-level change strategies, including the measurement of change readiness and long-term sustainability.

5 years Required Experience designing and conducting Business Readiness Assessments for large-scale technology transitions, including establishing baselines and producing executive-level readiness reports across a multi-agency population.

5 years Required Experience leading and managing a change management team or coordination staff in a senior or lead capacity, including directing work, setting priorities, and ensuring quality of deliverables across the engagement.

5 years Required Experience developing executive-level communications and governance frameworks for complex, multi-stakeholder technology transitions.

5 years Required Experience applying structured change management frameworks, such as Prosci ADKAR, ACMP CCMP, or equivalent, to support adoption and readiness outcomes on large-scale ERP or statewide system implementations.

5 years Required Experience managing structured activities across multiple concurrent workstreams, including tracking participation and engagement data, producing status and readiness reports, escalating risks, preparing pre-milestone summaries for project leadership.

5 years Preferred Direct experience working within or supporting Texas state government.

5 years Preferred Functional experience with CGI Advantage software, or equivalent application.

5 years Preferred Experience with CPA's legacy Statewide Financial Systems production support activities.

2 years Preferred Prosci certification, Certified Change Management Professional (CCMP), or Change Management Advanced Practitioner (CMAP) credential.

#DICE

#LI-KS