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ServiceNow Technical Architect

Chicago, IL, US • Posted 17 hours ago • Updated 17 hours ago

Full Time

On-site

$100,000 - $130,000/yr

Fitment

Dice Job Match Score™

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Job Details

Skills

ServiceNow
SPM
SOAP
IT Service Management
ITSM
ITOM
HRSD
CSM
SecOps
IRM
Software Maintenance
Access Control
Technical Drafting
System Documentation
IT Architecture
IT Operations
Interfaces
SAFE
Blueprint
Customization
Management
Mentorship
Performance Monitoring
Regulatory Compliance
Usability
Workflow

Summary

Job Role: ServiceNow Technical Architect

Location: Chicago, IL

Job Description:

Required Skill & Qualifications:

Serve as the ServiceNow Technical Architect who will assist the team and client in planning, platform technical advisory and guidance.
Maintains the stability and usability of the platform across production and non-production environments
Performs application maintenance to include performance monitoring and error identification and remediation
Provide ServiceNow Platform and product technical subject matter expert (SME) assistance.
Leads upgrade planning and execution
Manage instance security: user/group access, administration, access control lists. etc.
Provides configuration assistance to developers
Collect product and service requirements from business stakeholders to align ServiceNow functionalities with enterprise needs.
Design and communicate Technical Architecture Blueprint based on capability and technical requirements to align to business outcomes.
Agree and confirm with Client the technical design and integration requirements for the required integration of system interfaces.
Manage system documentation, runbooks and knowledge articles.
ITSM, ITOM, HRSD, CSM, SecOps, IRM, SPM

Roles & Responsibilities

Design end-to-end ServiceNow solutions across modules (ITSM, ITOM, HRSD, CSM, SecOps, IRM, SPM)
Define technical architecture, data models, integration patterns, and customization strategy
Ensure compliance with ServiceNow best practices and out-of-the-box-first principles
Establish development standards, coding guidelines, and architectural guardrails
Review and approval:
Custom apps
Script includes
Integrations
Complex workflows & automation
Ensure upgrade-safe, maintainable solutions
Architect and guide integrations using:
REST/SOAP APIs
MID Server
Spokes & Integration Hub
Event-driven / async patterns
Ensure data consistency, security, and performance
Security & Compliance
Leadership & Mentoring

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10217521
Position Id: 8936851
Posted 17 hours ago

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