T Voice & Collaboration Consultant

Hybrid in Holyoke, MA, US • Posted 3 hours ago • Updated 3 hours ago

Contract W2

Hybrid

$50 - $60/hr

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

Telephony
Tier 2
IT Voice
Issue Resolution
Migration
Microsoft
Onboarding
Optimization
Routing
Service Delivery
Standard Operating Procedure
Testing
MS Team Phone
Workflow
Technical Writing
Management
FOCUS
Communication
Collaboration
Cloud Computing
Attention To Detail

Summary

Job Title: IT Voice & Collaboration Consultant

Location: Holyoke, MA (Hybrid/Remote Role)

Contract Length: 12 months (possibility of extension)

Candidate Requirements:

We are seeking a proactive and experienced IT Voice & Collaboration Consultant to support the migration of our existing cloud-based telephony platform (Avaya) to Microsoft Teams soft phones.
This individual will work closely with our selected implementation partner during migration to ensure a smooth transition, minimize user disruption, and support successful adoption of the Microsoft Teams voice ecosystem.
During the migration phase, the consultant will collaborate with internal stakeholders and the implementation partner to assist with coordination, testing, user readiness, and issue resolution.
Following project completion, this individual will serve as the primary operational contact for Day 2 support activities which could include troubleshooting, optimization, and ongoing service delivery related to Teams voice and end-user communications.
The ideal candidate brings strong hands-on experience with Microsoft Teams voice, cloud telephony migrations, and general endpoint support, along with excellent communication skills and a proactive, customer-focused approach.
Detail-oriented with a focus on delivering a smooth, professional onboarding experience.
Partner with vendor on onboarding of Microsoft Teams Phone users, call queues, auto attendants, and resource accounts.
Configure calling plans, Direct Routing, or Operator Connect as applicable.
Act as Tier 2/3 escalation point for voice-related incidents.
Create and maintain technical documentation, call flow diagrams, and standard operating procedures.

Minimum Requirements / Education:

Strong understanding of onboarding workflows and technology setup.
Excellent communication and interpersonal skills.
Ability to manage multiple priorities and meet deadlines.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91087715
Position Id: 8907853
Posted 3 hours ago

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