Help Desk Analyst II

Description

We are looking for a motivated and skilled Help Desk Analyst II to join our team in Chicago, Illinois. This part-time, on-site role offers a flexible schedule and is designed for professionals seeking a long-term growth opportunity. As a contract-to-permanent position, it provides an excellent pathway for career advancement while delivering essential IT support services.

Responsibilities:

Provide Tier 2 technical support for hardware, software, and network issues, ensuring timely resolution of service desk tickets.

Troubleshoot and resolve issues related to Active Directory, Windows 11, and Mobile Device Management systems.

Utilize PowerShell scripting to streamline IT processes and improve efficiency.

Manage and maintain Intune configurations for secure and effective device management.

Deliver exceptional customer service by communicating effectively and maintaining professionalism in all interactions.

Perform routine system checks and updates to ensure optimal performance of IT infrastructure.

Offer guidance and support to end-users, assisting them with technical challenges and training needs.

Collaborate with team members to identify and implement improvements in IT support processes.

Maintain accurate documentation of support activities and resolutions for future reference.

Ensure punctuality and reliability in meeting scheduled on-site commitments.

Requirements

Proven experience providing Tier 2 IT support in a detail-oriented environment.
Proficiency in Active Directory and Microsoft Windows operating systems, including Windows 10 and 11.
Familiarity with PowerShell scripting and its applications in IT management.
Knowledge of Intune and Mobile Device Management tools.
Strong troubleshooting skills for resolving technical issues efficiently.
Excellent communication skills with the ability to explain technical concepts clearly.
Ability to work independently and follow instructions with minimal supervision.
Commitment to reliability and punctuality in adhering to scheduled hours.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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