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Amazon Connect Lead

Atlanta, GA, US • Posted 10 hours ago • Updated 10 hours ago

Contract W2

Contract Corp To Corp

12 Months

No Travel Required

On-site

Depends on Experience

Fitment

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Job Details

Skills

Amazon Connect Lead
AWS
Lambda
S2 Amazon
API
WebRTC and voice issues

Summary

Job Details:

Job Title: Amazon Connect Lead

Location: Atlanta, GA (Onsite)

Duration: Long Term Contract

Job Description:

Handle service delivery and ensure performance across all Amazon Connect Implementation and support areas
Oversee overall implementation development support operations enhancements and system updates
Act as primary escalation point for incidents
Identify process gaps and implement improvements
Lead and mentor Junior engineers
Maintain relationships with internal and external stakeholders

Skills Required

Deep hands on experience with Amazon Connect
Strong knowledge of AWS Lambda DynamoDB S3 Amazon Lex Bedrock API Gateway IAM
In-depth understanding of contact flows queues routing profile quick connect telephony config and call routing
Strong troubleshooting skills in WebRTC and voice issues
Strong leadership and communication skills

Good to have skills

Strong Hands-on programming experience in

Nodejs preferred for Lambda functions and API integrations
Python for Lambdas automation scripts and backend logic

Experience with CloudWatch Connect Metrics CICD pipelines
Implement end-to-end CICD pipelines for

Lambdas
Contact Flows
Amazon Lex
Configuration JSON

Ensure automated builds packaging deployments and rollback mechanisms
Experience integrating with Salesforce Service Cloud Voice
Good documentation and process improvement capability

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10416061
Position Id: 9044305
Posted 10 hours ago

Contact the job poster

Sridhar Periasami

Assistant Manager - Recruitment @ Saksoft

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