Product Specialist - Resiliency Program Management & UAT - $44 CTC - HYBRID (Locals to Gardiner, ME)

Job Description:

***Crop to Crop resumes are accepted

Work Location:  Hybrid in office 2-3 days weekly - Candidates must live within 2 hours of Gardiner Maine. 

The Product Specialist is responsible for supporting the development, implementation,
administration, and continuous improvement of a Roof and Flood Mitigation Resiliency
Program. This role oversees financial assistance initiatives designed to help property
owners reduce their vulnerability to catastrophic natural hazards through mitigation and
resilience improvements.

As the primary point of coordination, the Product Specialist collaborates with internal
stakeholders, insurance organizations, construction professionals, technology partners,
contractors, and program evaluators to ensure successful program delivery and
compliance.

Key Responsibilities:

• Support program implementation, operational setup, and ongoing process
  improvements.
• Conduct user acceptance testing (UAT) to ensure system functionality, accuracy,
  and alignment with program requirements.
• Review training and program materials for accuracy, completeness, and
  consistency.
• Manage and review applications to ensure completeness, eligibility, and
  compliance with program guidelines.
• Serve as a subject matter expert on program policies and procedures, providing
  guidance and answering applicant questions throughout the application lifecycle.
• Coordinate with contractors, evaluators, and external partners to facilitate
  application reviews and project approvals.
• Monitor applications through all stages of the review and approval process, ensuring
  timely processing and effective communication with all parties.
• Identify opportunities to enhance program efficiency, customer experience, and
  operational effectiveness.
• Maintain strong working relationships with bureau resources, insurance partners,
  construction professionals, and technology vendors to support program success.

Qualifications:

• Bachelor's degree (or equal years’ experience) in public administration, business
  administration, finance, emergency management, insurance, public policy,
  engineering, construction, risk management, or a related field.

Required Skills:

• User Acceptance Testing
• Create Training Materials
• Stakeholder Engagement