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Product Specialist – Roof and Flood Mitigation Resiliency ProgramLocation: Gardiner, Maine
Work Arrangement: Hybrid, with 2–3 days per week working in the office.
Geographic Requirement: Candidates must reside within a 2-hour commute of Gardiner, Maine.
Position Summary
The Product Specialist will support the development, implementation, administration, and continuous improvement of a Roof and Flood Mitigation Resiliency Program. This program provides financial assistance to property owners to help reduce their vulnerability to catastrophic natural hazards through mitigation and resilience improvements.
The ideal candidate will have experience in User Acceptance Testing (UAT), training material development, program operations, and stakeholder engagement. This role will coordinate with internal teams, insurance organizations, construction professionals, technology vendors, contractors, and program evaluators to ensure effective program delivery, accurate application processing, and compliance with program requirements.
Key Responsibilities
Support program implementation, operational setup, administration, and ongoing process improvements.
Conduct User Acceptance Testing (UAT) to validate system functionality, data accuracy, and alignment with business and program requirements.
Develop, review, and maintain training materials, user guides, standard operating procedures (SOPs), and program documentation.
Review training and program materials for accuracy, completeness, and consistency.
Manage and review applications to verify completeness, eligibility, and compliance with established program guidelines.
Serve as a subject matter expert on program policies and procedures, providing guidance and responding to applicant inquiries throughout the application lifecycle.
Coordinate with contractors, evaluators, insurance partners, and external stakeholders to facilitate application reviews and project approvals.
Track applications throughout the review and approval process, ensuring timely processing, follow-up, and communication.
Identify opportunities to improve operational efficiency, customer experience, and overall program effectiveness.
Maintain strong working relationships with internal bureau resources, technology vendors, insurance organizations, construction professionals, and other program partners.
Support issue resolution, documentation, and communication among stakeholders to ensure successful program execution.
Required Skills
User Acceptance Testing (UAT): Experience developing test scenarios, executing test cases, validating system functionality, documenting defects, and verifying business requirements.
Training Material Development: Experience creating and maintaining training materials, user guides, SOPs, process documentation, and instructional materials.
Stakeholder Engagement: Strong experience coordinating with internal teams, external partners, vendors, contractors, and other stakeholders.
Qualifications
Bachelor's degree in public administration, business administration, finance, emergency management, insurance, public policy, engineering, construction, risk management, or a related field; equivalent professional experience will also be considered.
Experience supporting program implementation, business operations, system testing, or process improvement initiatives.
Strong written and verbal communication skills.
Excellent organizational skills and attention to detail.
Ability to manage multiple applications, tasks, and stakeholder requests simultaneously.
Strong analytical, problem-solving, and documentation skills.
Ability to interpret program requirements and ensure compliance with established procedures.
Proficiency in standard business applications and documentation tools.
Preferred Qualifications
Experience supporting government or public-sector programs.
Familiarity with insurance, construction, property resilience, flood mitigation, or disaster recovery initiatives.
Experience with financial assistance programs, grant administration, or application review processes.
Experience in business analysis, quality assurance, system implementation, or project coordination.
Familiarity with process mapping, requirements gathering, and operational reporting.
Ideal Candidate Profile
The ideal candidate is detail-oriented, organized, and comfortable working with multiple stakeholders. They should be able to support system testing, develop clear training documentation, manage application workflows, and identify opportunities for process improvement while ensuring a positive applicant experience and compliance with program guidelines.
