IT Intern - Desktop Support

Madison, WI, US • Posted 2 days ago • Updated 8 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Remote Support
Disk Imaging
Customer Facing
Help Desk
Computer Hardware
Software Troubleshooting
Customer Service
Collaboration
Telecommunications
Computer Networking
Servers
Training
Adaptability
Microsoft Office
Communication
Analytical Skill
Conflict Resolution
Problem Solving
Critical Thinking
Computer Science
Spring Framework
SAP BASIS

Summary

Position Purpose

Provide learning opportunities for college students to gain hands-on experience in desktop support, PC imaging, and end-user assistance. This internship supports the IT department's operations while building foundational knowledge and professional skills in a technical and customer-facing environment.
Core Responsibilities

Replace employee computers on a 3-year lease schedule, including imaging, configuring, and deploying machines.
Communicate with end-users to ensure a smooth transition to new devices.
Assist the Help Desk with email support, basic hardware and software troubleshooting, and walk-in customer service.
Collaborate with other infrastructure teams such as Telecommunications, Networking, and Servers.
Participate in meetings, training, and shadowing opportunities to develop professional competencies.
Present project findings or deliverables at the end of the internship period.

Behavioral Competencies

Communicates Effectively - Shares information clearly and concisely; listens and responds appropriately.
Collaborates - Works effectively with others to achieve common goals.
Action Oriented - Takes on new opportunities and challenges with enthusiasm.
Nimble Learning - Actively learns through experimentation and feedback.
Situational Adaptability - Adjusts approach to match changing conditions or priorities.

Skills

Experience with Microsoft Office Suite.
Strong communication and interpersonal skills.
Demonstrated analytical, problem-solving, and critical thinking skills.
Energetic and eager to tackle new projects and ideas.
Ability to work effectively in a team environment.

Education

Currently enrolled in a two-year or four-year degree program in IT, Computer Science, or a related field.
Benefits of an Internship with MGE

Convenient Location: MGE is a local employer with easy access via bike paths and public transportation. Free on-site parking is also available.
Meaningful Work: Interns engage in hands-on, impactful projects that provide valuable experience across various business functions.
Competitive Compensation: Interns receive fair and competitive pay that reflects the value of their contributions.
Career Advancement: MGE offers a strong pathway to full-time employment, with a high rate of intern-to-employee conversion following graduation.

Work Schedule

Full-time (40 hours/week) during summer: mid-May through late August.
100% onsite position.
Additional part-time (15-20 hours/week) availability during fall and spring semesters based on business needs.

Applications for summer 2026 internships will be reviewed on a rolling basis.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10109991
Position Id: 99ea8577eb33a4738d78609553f5d59a
Posted 2 days ago

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