Customer Service Representative

Job Title :Customer Service Representative Location : Remote Working days : Monday to Friday. Overview Job Overview_ The CSR role is part of the Contact Centre team and handles customer inquiries across various communication channels, including phone, email, fax, chat, and SMS. The primary goal is to deliver high-quality customer service, ensuring positive member experiences while upholding professionalism and client expectations. Key Responsibilities: Achieve Targets: Meet attendance, schedule

Description & Requirements Maximus is a trusted federal partner supporting mission critical programs for the Centers for Medicare & Medicaid Services (CMS). Through these partnerships, Maximus delivers compliant, mission driven services that help millions access vital healthcare information and benefits. This position will support our Centers for Medicare & Medicaid Services (CMS). The Helpdesk is the central point for Providers to report problems and seek assistance with problem reports and se

Customer Service5-month contractRemoteNote: Must have Customer support, technical support/troubleshooting and Salesforce CRM ExperienceResponsibility Summary/Job DescriptionThese individuals will answer phone calls and work with users to troubleshoot basic challenges. For example, have you tried clearing your browser history and cache; Have you tried logging out and logging back in; etc.Required QualificationsA high school diploma is required; an associate degree or bachelors degree is preferred

Job Title :Customer Service Representative Location : Remote Working days : Monday to Friday Overview Job Overview_ The CSR role is part of the Contact Centre team and handles customer inquiries across various communication channels, including phone, email, fax, chat, and SMS. The primary goal is to deliver high-quality customer service, ensuring positive member experiences while upholding professionalism and client expectations. Key Responsibilities: Achieve Targets: Meet attendance, schedule