ROLE SUMMARY:
This position will administer the ServiceNow platform for the corporation. The
candidate will ensure that the Instances and applications are maintained properly and will
work independently and with direction to resolve defects and deliver enhancements. They will work
in a consultative manner gathering business requirements of internal customers, assessing
business needs, and designing and developing business solutions. Some independent projects
include workflow design, technical design, and rewriting module code, forms, and workflows.
SPECIFIC FUNCTIONS/ACTIVITIES SUMMARY:
Administer 4 ServiceNow Instances with various modules including ITSM, ITOM, SPO, SPM, and
Workflow Data
Ensure ServiceNow systems are maintained and enhanced according to industry best practices.
Develop ServiceNow platform capabilities and tools like Discovery and Integration Hub and
other applications as needed
Assist in the design, development and implementation business applications within ServiceNow
Experience in scripting language(s) like JavaScript, Python, Perl, Unix Shell, Windows Shell
Utilize Business Rules, Script Includes, UI Actions, Scheduled Jobs and other aspects of the
ServiceNow system
Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs
Experience with Scripted Web-Services, AJAX, SOAP, REST SSO-SAML
Customizing ServiceNow using UI Pages, UI Macro using CSS, HTML, Angular JS.
QUALIFICATIONS:
4 years experience designing and implementing large-scale enterprise ITSM implementations
Ability to handle multiple competing priorities in a fast-paced environment
Experience designing, developing, implementing business applications in ITSM, ITOM, SPM, and
SPO modules of ServiceNow
ITIL certification
ServiceNow Certified Implementation Specialist
Bachelor of Science degree or equivalent
SPECIAL REQUIREMENTS OF THE JOB:
Work will be performed on-site a minimum 4 days a week in a Corporate location with 1
day allowed remote at the discretion of management. Locations in Burbank, CA and NYC, New York.
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