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Technical Specialist

Hybrid in Raleigh, NC, US • Posted 2 hours ago • Updated 2 hours ago

Contract W2

Contract Corp To Corp

Contract Independent

12 Months

Hybrid

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Active Directory
account management
User documentation
Service level agreement
IT security policies

Summary

Role: Technical Specialist - Junior Normal

Location: Raleigh, NC (Hybrid)

Duration: 12+ months

Job Description:

Skill Matrix:

Skill	Required / Desired	Years
Advanced level resource with specialized knowledge and experience in account management administering Active Directory.	3 years required
Hands-on experience administering Microsoft Active Directory 2008/2012 in a multi-site and multi-domain organization.	3 years required
Ability to integrate knowledge and skills from a range of technologies to address work assignments and problems of moderate to high complexity.	3 years required
Advanced knowledge of appropriate security measures of the organization.	3 years required
Ability to proactively establish a positive relationship by demonstrating a sense of urgency in interactions with clients.	3 years required
Ability to analyze and assess client needs to develop effective and appropriate solutions.	3 years required
Knowledge and skills from a range of technologies to address work assignments.	3 years required
Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction.	3 years required
Ability to document solutions that solve client problems and clearly presents these solutions.	3 years required
Analysis of technical and user documentation for technical assistance and support.	3 years required
Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters.	3 years required
Demonstrates a customer orientation and effectively communicates verbally and in writing.	3 years required
Provides excellent customer service to individual clients and to other team members.	3 years required
Demonstrates strong analytical and problem-solving skills w/ ability to diagnose and resolve highly visible production incidents methodically.	3 years required
Demonstrates initiative in solving problems associated with projects and daily work.	3 years required

Interview Type: Either Webcam Interview or In Person

The client is seeking a Technical Specialist resource for an engagement to work with the Accounts Team.

***This is a hybrid position. All contractors are working remote, but they may come onsite occasionally for training.
***The candidate must currently be living in NC.
***The candidate will be required to come onsite their first day to collect equipment.
Project Management -
Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management.
Develop and maintain appropriate documentation for all responsible areas -
This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually.
System Security -
It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: zolva001
Position Id: 9013317
Posted 2 hours ago

Contact the job poster

Jani Basha

Delivery Manager @ Zolon Tech Solutions Inc

View Profile

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