Technical Support Specialist

Dahlgren, VA, US • Posted 60+ days ago • Updated 5 hours ago

Full Time

On-site

Fitment

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Job Details

Skills

Security Clearance
FOCUS
FSA
Insurance
Training
Finance
Legal
Technical Support
Computer Networking
Identity Management
PKI
Remote Access
System Administration
Network
Command-line Interface
Cloud Computing
SaaS
IaaS
PaaS
Network Protocols
TCP/IP
DHCP
DNS
Dragon NaturallySpeaking
Security Awareness
Cyber Security
IT Security
Account Management
Access Control
Data Security
Payment Card Industry
Incident Management
Service Delivery
Risk Management
Data Analysis
Service Desk
Customer Service
Communication
Technical Training
Database Administration
Issue Tracking
Documentation
SOP

Summary

Location: Dahlgren, Virginia
Type: Contract
Job #3884

Title: Technical Support Specialist
Location: Dahlgren, VA
*Clearance: *Active Secret Clearance needed to apply *
Company Overview:
Cornerstone Defense is the Employer of Choice within the Intelligence, Defense, and Space communities of the U.S. Government. Realizing early on that our most prized assets are our employees, we continually focus our attention on improving the overall work/life experience they have supporting the mission. Our Team is pushed every day to use their industry leading knowledge to provide end-to-end solutions to combat our nation's toughest and most secure problems. If you are looking for a place to not only be professionally challenged, but encouraged and supported by a company that cares, don't look any further than Cornerstone Defense.

Benefits Overview :
Cornerstone Defense offers a very comprehensive benefits package including, but not limited to: Medical, Dental and Vision Plans * Generous PTO Policy * 401(k) * HSA and FSA options * Life and Disability Insurance * Tuition Reimbursement and Training * Perks at Work Discount Program * Referral Program * Leads Generation Program * CollegeAmerica 529 * Fitness Reimbursement Program * Travel Assistance * Norton Lifelock Benefit Solutions * Life Planning Financial & Legal Services *

Two (2) years of related IT/Help Desk Support experience

Technical Proficiency

Networking concepts, protocols, and security methodologies
System performance and availability monitoring
Network access, identity, and access management (e.g., PKI)
Remote access technologies
Systems administration concepts
Common network tools (ping, traceroute, nslookup)
Electronic device functionality (computers, network components, peripherals)
OS command line execution (ipconfig, netstat)
Cloud computing service/deployment models (SaaS, IaaS, PaaS)
Network protocols (TCP/IP, DHCP, DNS)

Security Awareness

Cybersecurity principles, threats, and vulnerabilities
National/international cybersecurity laws, regulations, and ethics
Organizational IT security policies (account management, access control)
Data security standards (PII, PCI, PHI)
Information classification, compromise procedures, and incident management processes

Support & Service Delivery

Risk management (assessment and mitigation)
Incident data analysis and trend identification
Service desk best practices
Customer service and communication skills
Technical training development and delivery
Incident tracking and solution database management
Trouble ticketing system utilization (incident, problem, event documentation)
SOP development and maintenance

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90751604
Position Id: 86cde863bc52116631e8442b008d9a91
Posted 30+ days ago

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