Technical Support Specialist

• Location: Dahlgren, Virginia
• Type: Contract
• Job #3884

Title: Technical Support Specialist
Location: Dahlgren, VA
*Clearance: *Active Secret Clearance needed to apply *
Company Overview:
Cornerstone Defense is the Employer of Choice within the Intelligence, Defense, and Space communities of the U.S. Government. Realizing early on that our most prized assets are our employees, we continually focus our attention on improving the overall work/life experience they have supporting the mission. Our Team is pushed every day to use their industry leading knowledge to provide end-to-end solutions to combat our nation's toughest and most secure problems. If you are looking for a place to not only be professionally challenged, but encouraged and supported by a company that cares, don't look any further than Cornerstone Defense.

Benefits Overview :
Cornerstone Defense offers a very comprehensive benefits package including, but not limited to: Medical, Dental and Vision Plans * Generous PTO Policy * 401(k) * HSA and FSA options * Life and Disability Insurance * Tuition Reimbursement and Training * Perks at Work Discount Program * Referral Program * Leads Generation Program * CollegeAmerica 529 * Fitness Reimbursement Program * Travel Assistance * Norton Lifelock Benefit Solutions * Life Planning Financial & Legal Services *

• Two (2) years of related IT/Help Desk Support experience

Technical Proficiency

• Networking concepts, protocols, and security methodologies
• System performance and availability monitoring
• Network access, identity, and access management (e.g., PKI)
• Remote access technologies
• Systems administration concepts
• Common network tools (ping, traceroute, nslookup)
• Electronic device functionality (computers, network components, peripherals)
• OS command line execution (ipconfig, netstat)
• Cloud computing service/deployment models (SaaS, IaaS, PaaS)
• Network protocols (TCP/IP, DHCP, DNS)

Security Awareness

• Cybersecurity principles, threats, and vulnerabilities
• National/international cybersecurity laws, regulations, and ethics
• Organizational IT security policies (account management, access control)
• Data security standards (PII, PCI, PHI)
• Information classification, compromise procedures, and incident management processes

Support & Service Delivery

• Risk management (assessment and mitigation)
• Incident data analysis and trend identification
• Service desk best practices
• Customer service and communication skills
• Technical training development and delivery
• Incident tracking and solution database management
• Trouble ticketing system utilization (incident, problem, event documentation)
• SOP development and maintenance