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MS Dynamics CRM Solution Architect

Remote • Posted 16 hours ago • Updated 1 hour ago

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Job Details

Skills

Business Transformation
Leadership
Microsoft
Computer Science
Information Systems
Microsoft Dynamics CRM
Business Process
Customer Lifecycle Management
Solution Architecture
Requirements Elicitation
Fit/gap Analysis
Roadmaps
Project Lifecycle Management
Lead Management
Contact Management
Forecasting
Pipeline Management
Territory Management
Quoting
Sales
Marketing
Customer Engagement
Email Marketing
Campaign Management
Event Management
Marketing Automation
Analytics
Dynamics
Management
Knowledge Management
Service Level Management
Customer Service
Productivity
Microsoft Power BI
Artificial Intelligence
Customer Relationship Management (CRM)
Data Architecture
Enterprise Resource Planning
Finance
Electronic Commerce
Editing
Microsoft Azure
Microsoft SSIS

Business Transformation
Leadership
Microsoft
Computer Science
Information Systems
Microsoft Dynamics CRM
Business Process
Customer Lifecycle Management
Solution Architecture
Requirements Elicitation
Fit/gap Analysis
Roadmaps
Project Lifecycle Management
Lead Management
Contact Management
Forecasting
Pipeline Management
Territory Management
Quoting
Sales
Marketing
Customer Engagement
Email Marketing
Campaign Management
Event Management
Marketing Automation
Analytics
Dynamics
Management
Knowledge Management
Service Level Management
Customer Service
Productivity
Microsoft Power BI
Artificial Intelligence
Customer Relationship Management (CRM)
Data Architecture
Enterprise Resource Planning
Finance
Electronic Commerce
Editing
Microsoft Azure
Microsoft SSIS

Summary

CRM Solution Architect || Remote

Looking for a minimum of 18+ years of MS Dynamics Solution Architect with strong Sales, Marketing, and Customer Relations experience.

We are seeking an experienced Dynamics 365 CRM Solution Architect with deep functional expertise in Sales, Marketing, and Customer Service modules. The ideal candidate will lead business transformation initiatives, define end-to-end CRM solution architecture, and provide strategic guidance for enterprise-scale Dynamics 365 implementations.

The architect will work closely with business stakeholders, delivery teams, and executive leadership to design scalable, customer-centric solutions leveraging Dynamics 365 Customer Engagement, Power Platform, Customer Insights, and Microsoft Copilot capabilities.

Required Qualifications

Bachelor's or Master's degree in Computer Science, Information Systems, Business, or related field.
12+ years of overall IT experience.
7+ years of Dynamics CRM/D365 CE implementation experience.
Minimum 3 full lifecycle Dynamics 365 CRM implementations.

Strong expertise in:

D365 Sales
D365 Marketing / Customer Insights - Journeys
D365 Customer Service
Strong understanding of CRM business processes, customer lifecycle management, and digital transformation initiatives.

Key Responsibilities

Solution Architecture & Consulting
Define end-to-end CRM solution architecture for Dynamics 365 CE implementations.
Lead discovery workshops, requirement gathering sessions, and fit-gap analysis.
Translate business requirements into scalable functional and solution designs.
Create solution blueprints, architecture diagrams, and implementation roadmaps.
Provide architectural governance throughout the project lifecycle.
Dynamics 365 Sales

Design and implement:

Lead Management
Opportunity Management
Account & Contact Management
Sales Forecasting
Sales Pipeline Management
Territory Management
Quote-to-Order Processes
Sales Insights and AI-Driven Selling
Dynamics 365 Marketing (Customer Insights Journeys)
Design customer engagement strategies utilizing:
Customer Segmentation
Customer Journeys
Email Marketing
Campaign Management
Event Management
Lead Nurturing
Marketing Automation
Customer Insights and Analytics
Dynamics 365 Customer Service

Architect solutions for:

Case Management
Omnichannel Engagement
Knowledge Management
SLA Management
Customer Self-Service Portals
Customer Service Copilot
Contact Center and Agent Productivity
Power Platform & AI

Drive adoption of:

Power Apps
Power Automate
Dataverse
Power BI
Copilot Studio
AI Builder
Design low-code solutions extending D365 CRM capabilities.
Integration & Data Architecture
Define integration patterns with ERP, Finance, HR, eCommerce, and third-party applications.

Design integrations using:

Azure Integration Services
Logic Apps
Service Bus
APIs
Dataverse

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10235988
Position Id: 2026-40590
Posted 16 hours ago

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