PMO

We are seeking an experienced and proactive PMO to serve as a key strategic partner on our client’s onsite delivery team in the USA. The ideal candidate will be responsible for driving project governance, ensuring adherence to standardized processes, facilitating cross-functional collaboration, and enabling data-driven decision-making across multiple projects and programs.

This role is critical in strengthening delivery predictability, improving transparency, and supporting the evolution of a high-performance delivery culture. The PMO will act as a bridge between client leadership, delivery teams, and internal stakeholders, ensuring alignment with business objectives and project success.

Key Responsibilities

• Governance & Process Excellence:
• Establish and maintain standardized project management processes, templates, and frameworks (Agile, Waterfall, Hybrid).
• Implement and monitor KPIs, health checks, and delivery dashboards (e.g., Jira, Power BI, Confluence).
• Conduct regular project status reviews, risk/issue assessments, and escalation management.
• Stakeholder & Client Engagement:
• Serve as a trusted point of contact for client leadership, delivery managers, and business stakeholders.
• Facilitate executive-level reporting, steering committee meetings, and milestone reviews.
• Proactively identify and resolve impediments impacting project delivery.
• Agile & Delivery Enablement:
• Support Agile transformation initiatives, including sprint planning, backlog refinement, and retrospectives.
• Champion continuous improvement through learning sessions, process audits, and feedback loops.
• Partner with Scrum Masters, Product Owners, and Engineering leads to ensure smooth execution.
• Data-Driven Decision Making:
• Develop and maintain real-time dashboards for project performance, resource utilization, and delivery forecasts.
• Analyze project trends, identify risks early, and recommend corrective actions.
• Knowledge Transfer & Documentation:
• Create and maintain comprehensive documentation (One-Pagers, process guides, RACI matrices) for transparency and scalability.
• Support onboarding and knowledge sharing for new team members and projects.
• Compliance & Reporting:
• Ensure adherence to internal policies, client standards, and regulatory requirements (e.g., ISO 27001, HIPAA, PCI DSS if applicable).
• Prepare and deliver regular reports to senior leadership and client executives.

Qualifications & Skills

• Education: Bachelor’s degree in Business, Engineering, Computer Science, or related field. PMP, Scrum Master (CSM/PSM), or Agile certifications are a plus.
• Experience: 8+ years in PMO, project management, or delivery leadership roles, preferably in IT, software development, or digital transformation.
• Technical Proficiency:
• Expertise in Jira, Confluence, MS Project, Power BI, Excel, and other collaboration tools.
• Familiarity with Agile frameworks (Scrum, SAFe, Kanban), DevOps, and CI/CD pipelines.
• Soft Skills:
• Exceptional communication, negotiation, and influencing skills.
• High emotional intelligence, cultural sensitivity, and ability to work across time zones and teams.
• Strong organizational and time management skills with attention to detail