Business Analyst

Job Description: 

Responsibilities:
1. Business & Functional Analysis
- Elicit, analyze, and clarify claims business requirements through workshops, interviews, and working sessions with Claims, Comm Auto, Corporate, and IT stakeholders.
- Translate business needs into ClaimCenter‑aligned functional requirements, ensuring they map cleanly to configuration, rules, and integrations.
- Identify and document business rules, decision logic, and edge cases relevant to claim handling, exposures, and financial transactions.
2. ClaimCenter Functional Design
- Define functional designs for ClaimCenter features
- Partner with architects and developers to confirm what is configuration vs. custom logic and promote reuse of existing ClaimCenter patterns.
- Validate that proposed designs align with ClaimCenter best practices and certification standards.
3. Backlog & Agile Delivery Support
- Create and maintain implementation‑ready user stories with clear acceptance criteria.
- Refine and prioritize the backlog in partnership with product owners.
- Participate daily in agile ceremonies (stand‑ups, refinement, planning, reviews) to answer questions and resolve ambiguity.
- Support developers by clarifying requirements and confirming expected behavior throughout the sprint.
4. Integration & Data Requirements
- Define functional requirements for integrations between ClaimCenter and enterprise systems (policy, finance, payments, documents, reporting).
- Specify data requirements and mappings across policy, claim, exposure, and financial objects.
- Review and validate interface definitions and data contracts from a business perspective.
5. Testing & Validation Support
- Define test scenarios and acceptance criteria for SIT and UAT.
- Partner with QA and business users to validate that delivered functionality: Meets business intent, behaves correctly in ClaimCenter, handles exceptions and edge cases, and support defect triage by clarifying requirements, expected outcomes, and business impact.
6. Stakeholder Communication & Facilitation
- Act as a bridge between business stakeholders and technical teams, ensuring shared understanding.
- Facilitate functional walkthroughs and design discussions.
- Communicate decisions, trade‑offs, and impacts clearly to both technical and non‑technical audiences.
7. Documentation & Governance
- Maintain clear, up‑to‑date functional documentation, including:
- Requirements and functional specifications
- Process flows and decision logic
- Assumptions and constraints
- Support architecture and governance reviews by providing business context and traceability from requirements to solution.
8. Change & Risk Management
- Identify requirement gaps, risks, and dependencies early and escalate appropriately.
- Assess impacts of scope changes on claims processing, integrations, reporting, and downstream systems.
- Support change readiness by ensuring requirements are complete, understood, and validated.

Skills Required
''- Certified Guidewire ClaimCenter BSA with hands‑on experience defining requirements aligned to ClaimCenter configuration patterns.
- Demonstrated experience supporting claims operations and requirements for complex P&C products.
-- Ability to define requirements that are implementation‑ready for ClaimCenter developers and architects.
- Familiarity with regulatory and statutory reporting impacts (e.g., ISO, WC reporting)
- Experience defining business and functional requirements for ClaimCenter integrations in a multi‑system enterprise environment.
- Proven experience operating as a BSA within Agile/SAFe delivery teams supporting ClaimCenter implementations.
- Strong facilitation and communication skills with the ability to translate business needs into actionable system requirements.
- Experience supporting testing and validation activities for ClaimCenter implementations.

- Required Guidewire certifications
- Guidewire Certified Specialist or Above - ClaimCenter Business Analyst