Sr. Analyst, Technology Services

If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online.

Job Summary
The Sr Analyst will be responsible for identifying and driving documentation and process improvements, maintaining and configuring applications, and/or performing support activities for Technology Services. The role is expected to develop relationships with business and technology users to learn the business processes the applications support. They will play a pivotal role in identifying and implementing process, tool, and measurement opportunities to improve the team's service, as well as training technology and business users on how to engage to improve the user experience.

Job Description

Key Accountabilities

Coordinate daily operational activities and measure process quality and compliance.

Employ statistical methods to analyze and configure applications to improve the customer experience, provide practical solutions to problems, and add business value.

Identify, evaluate, and implement automation and continuous improvement initiatives in support of ITIL-aligned processes.

Partner with business users, process owners, architecture and development teams to ensure effective application use.

Successfully deliver cross-team initiatives related to the applications and processes supported by the team.

Drive positive working relationships with technology teams, business teams, and vendors in order to promote alignment between functions.

Design and create metrics for improved measurement and reporting.

Create and update documentation.

Understand and apply Vistra value drivers to identify and deliver innovative value creation ideas.

Train the TS and end user community to increase adoption and communication of TS processes.

Apply understanding of financial principles to team initiatives.

Provide domain guidance to less experienced team members.

Education, Experience, & Skill Requirements

Experience gained through college degree programs and/or certification in Technology, Business or related field.

7-10 years professional experience in a technology or business field

Professional certifications a plus (e.g., ITIL, CSM, AWS)

Demonstrated ability to lead, track, and communicate status of multiple cross-team initiatives.

Proven ability to identify, evaluate, and implement opportunities for automation and continuous improvement of ITIL-aligned processes.

Ability to learn quickly, be self motivated to improve knowledge and tackle new challenges

Exceptional organizational skills, communication skills, and attention to detail required

Skilled at creating executive-level communications and presenting to and interacting with leaders

Must be comfortable sharing ideas and finding innovative ways to resolve challenges

Key Metrics

Process compliance

Agile delivery proficiency

System availability for applications

Ticket volumes and trending

Stakeholder satisfaction

Job Family
Information Technology

Company
Vistra Corporate Services Company

Locations
Irving, Texas

Texas

We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today!

If you currently work for Vistra or its subsidiaries, please apply via the internal career site.

It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.

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