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Amazon Connect Voice architect

Plano, TX, US • Posted 13 hours ago • Updated 13 hours ago

Contract W2

No Travel Required

On-site

$70 - $75/hr

Percient Inc.

Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

Amazon Connect
Voice

Summary

Role :Amazon Connect Voice architect

Location: Plano TX - (5 days onsite)

Job Description:

Design and implement scalable contact center solutions using Amazon Connect and AWS services.
Configure, deploy, and troubleshoot Amazon Connect, SIP, and VOIP systems.
Develop and optimize contact flows, IVR, and call routing strategies.
Integrate Amazon Connect with AWS services and automate workflows using Python .
Build and maintain real-time audio/video solutions with WebRTC for web.
Manage SIP trunking, DID, and Toll-Free Numbers; coordinate with telecom providers.
Ensure security and compliance with AWS best practices and regulatory standards.
Conduct interoperability testing, quality assurance, and performance optimization.
Integrate contact center platforms with ServiceNow CRM for seamless workflow.
Troubleshoot and resolve issues in contact flows, agent connectivity, and integrations.
Monitor and analyze metrics, reports, and dashboards to improve operations.
Create technical documentation and architectural diagrams.
Train and support stakeholders on system usage and best practices.
Collaborate with IT, operations, and business teams to deliver effective solutions.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91163689
Position Id: 8940655
Posted 13 hours ago

Company Info

About Percient Inc.

We are a new age Startup with deep expertise and leadership roots in Servicing Fortune 100 companies. We are an Information Technology & Software Services firm that delivers high quality, outcome based, and cost-effective services to customers globally.

Whether it is our philosophy of 'Trust & Transparency', 'Putting People First Always' or our passion to 'Inspire Outcomes', infusing pragmatism in every intent, giving priority to voice of customers or employees and having an intense focus to Quality of Engagements & Outcomes is at the heart of the Percient belief system.

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