Amazon Connect

Role :AmazonConnectVoice architect Location: Plano TX- (5days onsite)JobDescription:Design and implement scalable contact center solutions usingAmazonConnectand AWS services.Configure, deploy, and troubleshootAmazonConnect, SIP, and VOIP systems.Develop and optimize contact flows, IVR, and call routing strategies.IntegrateAmazonConnectwith AWS services and automate workflows using Python .Build and maintain real-time audio/video solutions with WebRTC for web.Manage SIP trunking, DID, and Toll-Fr

{"description": " Job Description If you are excited about shaping the future of technology and driving significant business impact in financial services, we are looking for people just like you. Join our team and help us develop game-changing, high-quality solutions. As a Senior Lead Architect at JPMorganChase within the Consumer & Community banking, you will play a pivotal role in modernizing our contact center platform by migrating from on-premises solutions to Amazon Connect . You will le

Job Description DESCRIPTION: Duties: Design, develop and implement software solutions. Solve business problems through innovation and engineering practices. Involved in all aspects of the Software Development Lifecycle (SDLC) including analyzing requirements, incorporating architectural standards into application design specifications, documenting application specifications, translating technical requirements into programmed application modules, and developing or enhancing software application

IVR/Chat Consultant (Amelia) 100% Remote Full Time Must Have Technical/Functional Skills The candidate should have strong experience working with Amelia (Sound Hound) for Service Desk Automation. Should have created Automation solutions using Chat bots and IVA Bots in Amelia. Must have strong experience integrating Amelia with tools like AWS Connect, Backend APIs, Webhooks, ITSM tools like Servicenow, Jira, Rally, Contact center technologies, ADS, SSO, LDAP, Scripting in Python Javascript, React