Client Success Manager I

RESPONSIBILITIES:
Kforce is immediately seeking a Client Success Manager I in support of our client based in Greenwood Village, CO. This is a fully onsite role - 5 days in office!

Summary:
We are seeking a Client Success Manager (CSM) to support the rollout and adoption of innovative, AI-enabled products across internal business partners. This role sits at the intersection of business, product, and technology-serving as a trusted liaison who helps internal clients turn ideas into impactful, usable solutions.

You will partner closely with sales, customer operations, marketing, and digital teams to ensure new tools and solutions are successfully implemented, adopted, and delivering measurable value.

This is a high-visibility opportunity within a growing organization that is focused on leading-not following-the AI conversation in the industry.

Key Responsibilities:
* Act as the primary point of contact for internal business partners, managing relationships and expectations throughout the solution lifecycle
* Capture business needs and translate ideas into viable product or solution approaches
* Serve as a liaison between business stakeholders, product teams, labs, and development partners
* Support AI-enabled product rollouts, including testing, UAT, training, and adoption
* Manage multiple initiatives concurrently, balancing priorities across different teams and products
* Provide regular status updates (weekly/monthly) to stakeholders on progress, risks, and outcomes
* Partner with PMO on larger initiatives; Serve as a light project manager on smaller efforts
* Follow up post-implementation (e.g., 30/60/90 days) to assess adoption, usage, and business impact
* Adapt communication style to a wide range of personalities, technical comfort levels, and leadership styles

REQUIREMENTS:
3-5 years of experience in a client-facing role such as:
* Client Success/Customer Success
* Relationship Management
* Business Analyst
* Project Coordinator/Non-Technical Project Manager

* Call center knowledge and experience
* AI and Machine Learning experience
* Proven ability to work directly with business stakeholders (VP-level exposure is sufficient)
* Strong communication and presentation skills, with comfort presenting solutions to leadership
* High energy and enthusiasm for delivering solutions-without over-talking your audience
* Ability to learn quickly and adapt to new products, especially AI-enabled tools
* Strong sense of ownership-from ideation through implementation and follow-up

Technical & Tooling Experience:
* Strong experience with the Microsoft Office Suite (required)
* Familiarity with Jira (nice-to-have; Light usage and can be taught)
* Exposure to Power Apps, CRM tools, or CRM certifications is a plus
* Comfortable engaging with technical teams and understanding technical concepts (no coding required)
* Interest in AI-enabled products and how they are used by end users is highly valued
* Telecom, cable, experience is a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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