IT Systems Technician - 11509

Montgomery, AL, US • Posted 9 hours ago • Updated 9 hours ago
Contract Corp To Corp
Contract W2
On-site
Depends on Experience
Company Branding Image
Fitment

Dice Job Match Score™

🧠 Analyzing your skills...

Job Details

Skills

Summary

Role Summary
This help desk support position is an entry-level role responsible for providing first contact assistance to clients and customers. The role involves troubleshooting, documenting issues, and escalating unresolved problems to higher-tier support. The ideal candidate will possess strong communication skills and basic technical knowledge to resolve service tickets efficiently. This position offers opportunities to develop technical and customer service skills within a collaborative environment.

Responsibilities

  • Serve as the primary point of contact for clients and customers via phone or email
  • Perform initial troubleshooting and issue resolution for common technical problems
  • Document customer issues, requests, troubleshooting steps, and resolutions using ServiceNow ticketing system
  • Route unresolved tickets to Tier 2 support staff for further assistance
  • Follow up with clients and internal teams to ensure timely resolution and provide status updates
  • Review, follow, and update all Service Desk procedures for continuous improvement
  • Conduct limited systems administration tasks as needed
  • Diagnose and resolve problems using documented procedures, checklists, and support tools
  • Track, escalate, and monitor customer service tickets through to resolution in a timely manner
  • Maintain accurate records of interactions and resolutions to facilitate knowledge sharing and process improvements

Qualifications

  • Minimum of 1 year of Service/Help Desk experience or related support roles
  • Basic understanding of troubleshooting methods and Tier 1 application support
  • Excellent customer service and communication skills, both written and verbal
  • Proficient in Windows operating systems, Office 365, and common technology products
  • Ability to use MS Office Word and Excel to produce and edit documentation such as reports, mockups, and prototypes
  • Strong analytical skills with attention to detail, organization, and accuracy
  • Ability to work independently, prioritize tasks, and demonstrate initiative
  • Adept at problem-solving and following established procedures within a team environment
  • Availability to work in a fast-paced support setting and meet deadlines
  • Working rights to perform the role within the local jurisdiction

Preferred Qualifications

  • Knowledge of Ivalua Procurement application
  • Experience with CGI Advantage or CGI HRM applications
  • Support or configuration experience with ERP-style software
  • Two years of troubleshooting and installing business or government applications software

Publishing Pay Range: $15.00 - $23.00 Hourly
This position is based in office and requires employee to work on-site.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10112156
  • Position Id: 112915
  • Posted 9 hours ago

Company Info

About GDH

GDH is a technology workforce solutions provider committed to always giving and delivering more. Better talent. More client and consultant support. Greater service. World-class outcomes. Providing technology staffing, project solutions, and recruitment process outsourcing (RPO), we will be able to deepen our understanding of your business challenges, stay up to date with industry trends, and enhance our ability to create custom solutions to help achieve your business outcomes. We have established ourselves as a trusted partner to countless businesses operating in the communications sector. Our primary goal is to source and recruit the most talented professionals, assemble teams of skilled specialists, create innovative recruitment and professional services strategies that drive growth and foster innovation.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Applicants with disabilities that require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit GDH's website for notice of collection for California applicants.

 

About_Company_One
Contact the job poster
Justin Gattis

Justin Gattis

Strategic Delivery Recruiter @ GDH
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Houston, Texas

2d ago

Easy Apply

Contract, Third Party

Depends on Experience

Midland, Texas

Today

Easy Apply

Contract, Third Party

Depends on Experience

Search all similar jobs