Senior Business Analyst - W2 Only (Remote Role)

About this Position:

Job Title: Senior Business Analyst

Responsibilities:

• Ensure project objectives are met, focusing on child protection and efficient use of State resources; update objectives based on State requests.

• Lead exploratory interviews, discovery sessions, and workshops to understand current workflows, gaps, and stakeholder perspectives.

• Identify key stakeholders and collaborate with technical teams to assess and document technical implications of existing shortcomings.

• Contribute to designing a new intake process by aligning current and proposed workflows, highlighting user-level issues and benefits.

• Help define key metrics to evaluate the prototype's effectiveness and maintain transparent documentation and communication.

• Engage stakeholders at all levels within client's to drive understanding, participation, and support for improvements.

• Ensure transparency through bi-weekly status updates and monthly summary reports.

• Coordinate conference room demonstrations, ensuring objectives are met, functionality is clearly presented, and feedback is captured.

• Support roadmap creation and deliver a final report, incorporating State feedback, while leading Agile processes and providing scrum leadership.

Required Skills/Experience:

• Bachelor's or Master's degree in business administration, finance, or a related field.

• Minimum ten (10) years of experience in a business analyst role for either state, local, or corporate clients.

• Proven expertise delivering solutions, including but not limited to, intake processes, call center operations processes, and case actioning.

• Working experience on design, configuration, and delivery of at least (2) systems, including systems by RedMane Technology.

• An understanding of how to advance a strategy and devise tactics to achieve incremental goals.

• Knowledge of developmental projects related to algorithm design, implementation, and testing is a plus.

• Skilled at conducting workshops, interviews, and discovery sessions.

• Can map workflows, analyze business outcomes, and devise improvements that minimize labor and cost, while improving outcomes using technological tools envisioned in the POC.

• Successful collaboration with technical team members.

• A successful history of using Agile methods to manage complex developments.

• Strong written and verbal communication skills.

• A history of quantifying the value of business outcomes based on measured data.

• Experience identifying key stakeholders, at all levels, and winning their support.

• Prior success in understanding high-level requirements and converting requirements into day-to-day action.

• Skill in managing budgets, scope, project risk, and delivering results.

• Can create clear documentation.