We are looking for Senior Data Analyst and Production Support Lead - Remote / Telecommute for our client in New York City, NY
Job Title: Senior Data Analyst and Production Support Lead - Remote / Telecommute
Job Location: New York City, NY
Job Type: Contract
Pay Range: $45.00hr - $50.00hr
Job Overview:
We are looking for an experienced Senior Data Analyst with strong SQL, Production Support, and Salesforce knowledge who can independently lead a team and manage day-to-day application delivery. The candidate will act as the key liaison between business users and technology teams, owning production issues, application enhancements, and releases from requirement analysis through implementation and closure.
Key Responsibilities:
- Lead and manage a team supporting business-critical applications and project deliverables.
- Work closely with business users, development, QA, and support teams on a daily basis to drive requirements and resolve issues.
- Use SQL and Excel for data analysis, troubleshooting, reconciliation, and production issue investigation.
- Manage production support, including incidents, defects, data issues, root-cause analysis, and resolution.
- Support and analyze requirements related to Salesforce applications, data, and integrations.
- Serve as Release Manager, owning production changes and application enhancements end-to-end.
- Analyze business requests, translate them into clear requirements, and coordinate development, testing, approvals, and production implementation.
- Assess release dependencies and risks and ensure appropriate validation and rollback planning.
- Track requirements and production changes through successful implementation and closure.
- Provide clear status, risk, and escalation communication to business and technology stakeholders.
- Drive continuous improvements in application stability, support processes, and release execution.
Required Skills:
- Strong hands-on SQL, Excel, and data analysis experience.
- Strong Production and Application Support experience.
- Working knowledge of Salesforce and related data and integration concepts.
- Experience in Release and Change Management.
- Experience leading a technical or analytical team and driving deliverables.
- Strong understanding of SDLC, production deployments, incident, and change management.
- Excellent business stakeholder and cross-functional team management skills.
- Strong analytical, troubleshooting, communication, and ownership capabilities.
- Ability to manage multiple priorities and drive activities to closure independently.
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Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
